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VEVOR Diesel Air Heater, 8 kW DC12-24V, Fast Heating Diesel Parking Heater with Remote Control and Color Digital Display, 10L Fuel Tank, Low Noise, Voice Announcement, for RV, Truck, Boat and Trailer

Customer Reviews for VEVOR Diesel Air Heater, 8 kW DC12-24V, Fast Heating Diesel Parking Heater with Remote Control and Color Digital Display, 10L Fuel Tank, Low Noise, Voice Announcement, for RV, Truck, Boat and Trailer

Without APP No Plateau Module 8 kW

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2615 reviews
John Paananen John Paananen
Customer service sucks as well as the product
Red Vertical All in One
In order for it to work, you have to tap the pump with a wrench and when I asked for a replacement pump, they want me to jump through a bunch of hoops. I’m just going to return it.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Timothy  Heidemann Timothy Heidemann
Not great for garage
Orange Vertical All in One
Had to buy propane buddy heater for 15x15 garage it works but nowhere near the heat output i expected
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Gary Gary
Owner
I have Two heaters a thin tall and short thick one and the thin tall one heats much better. This one I would not buy again being it doesn't heat as good as the thin tall one and both are 8KW heaters. Not a Happy buyer
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Audie Audie
8kw Heater
Without APP No Plateau Module 8 kW
Crap from new , pump runs very erratic and constantly gives E 5 code Ive tried every scenario to be tried to remedy this. No phone help only e-mail. If from big box store I would return it but I'm probably stuck with $110.00 boat anchor.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
William Holloway William Holloway
Owner
Orange Vertical All in One
I was very disappointed by this heater. It worked perfectly for 1 use overnight. The next day it shut down after 10 minutes with an over temp warning. I contacted vevor support with the E-05 code and a detailed description of what happened. I then had to go out in the cold and take a video for them so I could prove it did what I said. I could understand if I wanted a refund but I just wanted a replacement. After watching the video they determined it was the temperature sensor. They are sending a replacement sensor which will take possibly 2-3 weeks to arrive possibly longer due to its around Christmas. Then I have to disassemble the heater and replace the sensor. In my opinion I shouldn't have to replace the sensor. I was sold a product that failed after 8 hours of use. I should have been offer a replacement unit. Not just the part that I now have to replace myself. I will be sticking to other brands from here out. Even if they are a bit more expensive.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Adam Adam
Parts Missing
Without APP No Plateau Module 8 kW
My diesel heater came with parts missing to connect the fuel tank up, customer service are useless and i have to send endless videos to undergo "technical diagnosis" There shouldn't be anything technical just send the parts and stop messing me about so i can set the heater up!!!
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
b b
owner
Red Vertical All in One
Quit wont relite
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sean Penniman Sean Penniman
Diesel heater
Orange Vertical All in One
Not impressed, the design of air tube and exhaust are poor need to separate
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
John John
Heater won’t start up
Orange Vertical All in One
Worked with it for about 2 hours and it will not heat went through all the steps but looks like I have a defective unit.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kate Macleod Kate Macleod
Mrs
Didn’t even last a winter season Please ppl Save your money up and buy a decent one if you need one for the winter this one won’t last 6 months
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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