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VEVOR Carport Replacement Canopy Cover 12 x 20 ft, Garage Top Tent Shelter Tarp Heavy-Duty Waterproof & UV Protected, Easy Installation with Ball Bungees,Grey (Only Top Cover, Frame Not Include)

Customer Reviews for VEVOR Carport Replacement Canopy Cover 12 x 20 ft, Garage Top Tent Shelter Tarp Heavy-Duty Waterproof & UV Protected, Easy Installation with Ball Bungees,Grey (Only Top Cover, Frame Not Include)

3.65x6.06 m-Gray-With Side Panels
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Customer Reviews

4 Out of 5
Based on 222 reviews
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Barry Wood Barry Wood
Grinch
6.06x3.03 m Grey
I want to return this. Don’t like the silver and needs windows.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jamie S Dunn Jamie S Dunn
Carport cover
6.01x6.08 m Grey
Not impressed with the product I purchased, 20×20 4 side carport cover, first rain storm we had tore the roof off it ripped the tabs off that you use to attach to the frame, would not buy again
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Andy Andy
Bad quality
6.06x3.65 m Grey
Product is of bad quality Nothing like the original Zipper sucks Color is silver now gray No holes to put bungee straps
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Nicole Nicole
Poor quality
6.06x3.65 m Grey
Thin, poor quality velcros to secure do not hold up in wind etc
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
bad description or wrong part bad description or wrong part
doesnt fit, wrong part or bad product
ive made multiple attempts to return this after finding that it would not fit, vevor custom support is NON-existent. they never contact you back, and do not accept returns. DONT BUY DIRECT FROM VEVOR your better off buying 3rd party where youll have customer support that doesnt take 4 weeks to respond if at all and another 4 weeks to refund if they happen to return.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Derek Derek
Had it a week
6.06x3.03 m Grey
First wind storm...... destroyed before noon 🤣🤣 hell yeah.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Krasimir Kolev Krasimir Kolev
Mechanic
3.03x6.06 m White With Side Panels
Ich habe eine Monate die Schlüssel benutzt und danach Probleme mit der rather funktioniert nicht, Katastrophe Und kommt keine Garantie WARUM?????
1 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Mark Hughes Mark Hughes
Too Tight
3.03x6.06 m Beige With Side Panels
This canopy roof is about 6"" short all the way around. Others have said it fit tight...but it's just too small.I have the Costco 10x20 car shelter.The 12x20 may work...I don't know.
1 people found this helpful
Customer Service Reply: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution.

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