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VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

Customer Reviews for VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

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124 reviews
Boars Rock Farm Boars Rock Farm
Incomplete kit and lesser quality steel.
Carport kit review. Materials: The kit that I was provided had the incorrect number of connecting bars giving me an excess of straight bar with no connecting flange. Additionally several pieces of the tube stock had two layers of steel at the end making it so I had to hammer out stock so that pieces would even fit together. The tarp appears to be decent quality, but connecting it to the frame with provided elastic tie ins would leave you with a rattling mess that has gaps at the corners and seems. Had unit assembled with grounds stakes and weighted bags attached, proceeded to have a windstorm (gusts of ~45mph) which had the steel frame buckle around their support braces and collapse. Will re use tube stock for other projects on farm, tarp section is now being used alone as vehicle cover. Overall review 2/5
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.
Ty Snitko Ty Snitko
Not heavy duty
It is not rates for snow and should state that. Mine collapsed under less than 3 inches. My fault I guess. Too good to be true.
0 people found this helpful
Customer Service Reply: Hey, there. Thank you for reaching out to us and sharing your concerns. We are sorry to hear about your poor experience with us. We encourage you to visit our website and navigate to the "Contact Us" page, where you can find various ways to get in touch with our dedicated customer support team. Our professionals are well-equipped to assist you and will work diligently to provide you with a satisfactory resolution. https://www.vevor.com/pages/contact-us
Robert D Robert D
12x20 carport
Purchased this carport, easy setup to put together seemed to do well for a few months till winter on the first snowfall we had 6 inches of snow and it collapsed the carport and bend all the legs. I do not recommend this carport if you live in a snowy area.
0 people found this helpful
Customer Service Reply: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services.
Leroy Leroy
sales
sales 1 sales 1
First snow storm, collapsed, the one next to it is a Harbor Freight, been up for about 5 years now, paid the extra thinking I was getting a better Carport, NOTTTT!!!!
9 people found this helpful
Orilla Orilla
Off-grid girl
Did not receive the package and their customer service sucks because after sending them the information from FedEx giving them the go to FedEx com and put the tracking number in and go look at the picture yourself to see that only one of the two packages that I ordered was delivered and that I need to know where my other package is and they just said oh well you know call your friends ask your neighbors. I live in a remote area and have no Neighbors. The photo clearly shows that only one package was delivered and customer service will now not respond. And of course it was the most expensive item that I ordered. Almost $300
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Joe Joe
Didn't last a week
I got this 12x20ft tarp shed because Harborfreights 12x20ft sheds were out of stock at my local store and this vevor one was like $100 cheaper. If you have a choice between the 2, just get the Harborfreight one. I like some of vevor's stuff but this tarp shed was a huge disappointment.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
Chris Chris
Not happy
I was built good just blew away in 75 miles an hour wind 4 weeks after installation
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your message regarding these concerns. We apologize for the trouble this has led to. To get further help, visit our "Contact Us" page online—look for it in the bottom navigation bar. Submit a ticket here for unresolved matters, and our after-sales team will assist promptly. Thank you for your understanding.
Julian Kruse Julian Kruse
Disappointed
Very disappointed in this item lasted barely 9 months was hoping it would last to house my parents vehicles.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for sharing your issues. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page—find it in the navigation bar at the bottom. Through this, you can submit a ticket for unresolved matters, and our after-sales team will resolve them promptly. Thank you for your understanding.
jimbo jimbo
coveret
I like the style and all but the product is not very strong . few months after I installed it I had to get new front door panel because gromets ripped out of material. took about a month to get it warranted . now its been a year and 6 months its a windy day and side pannel are blowing all over the place gromets again ripped out !! off of warranty !! dont waste your money poor design with gromets and miny bungey cords !!
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.
Bernard Wray Fonner Bernard Wray Fonner
Manager
Was very disappointed by the unit. It completely collapsed with less than 3 inches of snow. The roof tarp doesn't hold up to sun and is very brittle.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for the hassle caused. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved issues, and our after-sales team is standing by to assist quickly. Thank you for your understanding.

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