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VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

Customer Reviews for VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

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124 reviews
Matthew Matthew
Nice
Ummm i don't know what to say. The carport is really nice but it was only up for one day until we had a very heavy wind that ripped out the stakes bent the poles all to hell. Lol the quality of the material is great and I was impressed by the quality of the frame. That being said it really needs to come with heavier duty anchors. Because it turned into a giant sail
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle this has created. For more assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
Adam Adam
Buyer
Decent thin tarp canopy. Easily torn. It was simple to assemble even doing it alone. For the price and the need i had it was worth it
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know about your concerns. We apologize for any trouble caused. For further support, please visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will assist promptly. Thank you for your patience.
Steve miller Steve miller
Mr
Not used the garage due to it arriving after the event it was meant for, really not happy with the delay getting it to us so am unable to review the actual product.
1 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team. https://uk.vevor.com/pages/contact-us
Brett Brett
Good product. Terrible shipping experience.
The carport itself is a 4 ⭐ product. It's good quality and all of that. The directions were mediocre but not too difficult to figure out. The only thing I think is missing is some way to secure the bottom of the door ends. It Velcros to the poles on the long side so those are ok but the bottom of the doors flap a lot in the wind. It would be nice if there was a reinforced seam with a few grommets along the bottom to allow staking - the zippers are not particularly robust and I think they're likely to fail permanently due to the flapping. It would be even better if this seam and grommets were on the sides as well. The shipping, on the other hand, was a disaster. It was supposed to come in 3 days. The FedEx label was printed immediately. Then nothing. After 4 weeks and several conversations with customer service wherein they repeatedly blamed FedEx for losing the 5 foot long, 100lb box, when it was obvious that the explanation was that the box was never given to FedEx, a guy in a rented truck full of Vevor items (only) showed up to deliver the package. Ultimately, this is the best quality vinyl carport I've seen and it's cheaper than all of the others, so I guess it's kind of worth it but if you have a timeline, just go buy the one at Costco or Harbor Freight.
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
Eric Eric
Cheap Seams
The overall build isn't bad but the seams around the door are cheap and falling apart and only after a few months, not years.
0 people found this helpful
Yianni Stafilarakisll Yianni Stafilarakisll
Not worth it
Couldn’t really assess the unit properly because it was only up for one day and it was torn down by the wind after it was installed exactly like the directions with tiedowns all the metal pieces bent because I couldn’t complete it because they never sent me the gable walls so it was up one night open, and the wind took it
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
Mark Mark
Tarp does not last long
The tarp they use is very cheap. It was great until recently it has fallen apart. There are holes in the roof, the bungee straps are stretched and no longer hold the tarp tight and the zipper and straps to hold the front open are all broken. The canopy only lasted me just under 2yrs
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dennis Halleck Dennis Halleck
12 X 20 Vevor tent missing parts
We really like this tent so we bought a second one. I received the second at the end of last year. We are just now putting it up. First tent had upper cross supports . Second tent did not have any which concerns us because of the snow we get in Michigan.
1 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
KayBee KayBee
Canopy Top Brace
Just opened my garage shelter and it did not include the four (4) top canopy brace stiffeners. I have the top frame put together but there is excessive play in the top frame without the stiffeners and I would be uncomfortable in completing the construction without these. Can you please contact me so I may see how to get these stiffeners?
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Neil terry Neil terry
Mr
Package came severely damaged any of the parts and usable and some parts missing set right now because I don’t have a way to contact vevor I’ve searched, high and low for a phone number for Customer support. They either need to refund my money or send me a new carport.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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