Customer Reviews for VEVOR Canvas Bell Tent, 4 Seasons 7 m/22.97 ft Yurt Tent, Canvas Tent for Camping with Stove Jack, Breathable Tent Holds up to 12 People, Family Camping Outdoor Hunting Party

Produit Vraiment bien Deux remarques : manque de sardines et le bouchon d’étanchéiite sur le tube d’entrée qui ne tient pas et s’envole au moindre coup de vent

I purchased a brand-new tent, but it arrived with multiple malfunctions and clearly looked like an open-box or used item. I immediately opened a support ticket, and I was told that I would receive a refund. Unfortunately, the refund was never issued, and I am now stuck with a damaged tent. This has been an extremely frustrating experience. The lack of follow-through and poor customer service are unacceptable. I expected much better from Vevor. Shame on you, Vevor. I will never purchase your products again.

I purchased this tent for an advertised PRO price of $589.75 on August 23, 2024. I was somehow charged over $800 for the tent. I promptly contacted customer service, which was nothing more than an AI bot. After being put off and given the runaround for OVER A MONTH, I was finally informed that the tent was no longer offered for that price, therefore they could not refund me the difference I had paid. I filed a complaint with PayPal to have the difference refunded, which to this point, has been rejected. Absolutely the worst customer service I've ever experienced. My next recourse is to dispute the charges with VISA, which I fully intend to do. As for the tent, you get what you pay for...there's a reason it's half or a third of the price of competing tents...it's way flimsier...yes, I'd say it's DECENT for the money, but if you're looking for a serious long term structure I'd look elsewhere. I intend to use this occasionally, in good weather and I'm confident it will suffice for that. BUYER BEWARE!!