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VEVOR Cable Railing Post, 42x2x2 Inch Level Deck Stair Posts, 1-Pack Stainless Steel Cable Handrail Post, Pre-Drilled Pickets with Mounting Bracket Stair Railing Kit, Black, 1JZLGZXHS106AWJO6001V0

Customer Reviews for VEVOR Cable Railing Post, 42x2x2 Inch Level Deck Stair Posts, 1-Pack Stainless Steel Cable Handrail Post, Pre-Drilled Pickets with Mounting Bracket Stair Railing Kit, Black, 1JZLGZXHS106AWJO6001V0

Black Horizontal Hole 106.7 x 5 x 5 cm
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Customer Reviews

3 Out of 5
Based on 39 reviews
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39 Reviews
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splitends805 splitends805
zero customer service if you have an issue
Black L-Shaped Hole 91.4 x 5 x 5 cm
product is good but customer service is horrible. their online chat is useless and there is no 800 number to contact anyone.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Nice railing, but... Nice railing, but...
Has a steep learning curve
Black Horizontal Hole 106.7 x 5 x 5 cm
Love the cable railing, but figuring out what parts to buy is not easy. If you order a 42" corner post for example you need to also order 24 special cable fasteners to go with it. I couldn't find those on Vevor's site, but I was able to order somewhere else. An ordering guide and/or pre-sales support would help a lot.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Richard Richard
Contractor
Black L-Shaped Hole 91.4 x 5 x 5 cm
Never received and vevor has made it a pain the ass to get replaced and it still hasn’t happened I have to buy 3 more post and wait wait wait for vector to send 20 emails absolutely no help
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
John John
Builder
Black Horizontal Hole 106.7 x 5 x 5 cm
All extra parts were packed on one end of the box, which was torn open during shipping. I send a claim end and they wanted pictures of what was not there! They abrupty closed out the case so I cannot determine if the product is adequate to mate further purchasing decisions on the 20 more post I would need along with cabling.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jenn Jenn
.
Bought the corner posts to go with posts I bought at Home Depot and the holes didn't align the same. Disappointed as I assumed they would have the same pre drilled holes.
0 people found this helpful
Customer Service Reply: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
Melissa Melissa
Cable railing post
Black L-Shaped Hole 91.4 x 5 x 5 cm
Website picture shows a normal straight rail, so I bought it. The product is actually a corner rail/ L bracket. Tried to return and customer service says they will send email. Never happens. customer service extremely poor. No way to contact and review issues. Any purchase is a gamble.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
João costa João costa
Não comprem ,
Silver Horizontal Hole 106.7 x 5 x 5 cm
Todos os parafusos e prendedores vem com defeito impossível de instalar
0 people found this helpful
Customer Service Reply: Criámos um chamado para que possa acompanhar este problema. A nossa equipa de suporte ao cliente entrará em contacto consigo por e-mail e fornecerá atualizações até que o problema seja resolvido. Por favor, verifique a sua caixa de entrada regularmente para ver as nossas mensagens.
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Al Al
Ban
Silver Horizontal Hole 106.7 x 5 x 5 cm
Livre en noir
1 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Merci encore pour votre précieux avis !
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Roger Lemieux Roger Lemieux
Wrong product delivered!
Black L-Shaped Hole 91.4 x 5 x 5 cm
I received the wrong posts and yet to hear from customer service about a return, The order contained 8 posts and are useless to me ! Beware if you need customer service!. The arder I received contains 7 corner posts and one stair case post….
0 people found this helpful
Customer Service Reply: Dear esteemed customer, your patience and cooperation are greatly appreciated. We’re putting in all our efforts to address your concerns and are striving to find a solution that satisfies you. Keep checking your ticket and email for regular updates on the progress. For any more help or queries, feel free to get in touch.

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