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VEVOR Boat Trailer Guide-ons, 48", 2 PCS Rustproof Steel Trailer Guide ons, Trailer Guides with Carpet-Padded Boards, Mounting Parts Included, for Ski Boat, Fishing Boat or Sailboat Trailer

Customer Reviews for VEVOR Boat Trailer Guide-ons, 48", 2 PCS Rustproof Steel Trailer Guide ons, Trailer Guides with Carpet-Padded Boards, Mounting Parts Included, for Ski Boat, Fishing Boat or Sailboat Trailer

π Shape 122cm Mat Block

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Matt Matt
Trailer Guide-ons
Over priced for the quality received. Shipping was delayed and in the end only was able to use half the kit that wasn’t damaged.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
rick rick
used for pontoon boat lift
Folded C 50.8cm Pad
ok One carpet padded board is uneven { uneven wood } i hope the carpet does not wear thru too fast
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
James Gonzales James Gonzales
Mr
π Shape 122cm Mat Block
The trailer guide ons were not 48 inches as described. I went to install the guide ons and found they were to small. I told out my measuring tape and they were both 45 inches. A lot of wasted time and money
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away. Also,a support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
Daniel Björk Daniel Björk
U-bolt breakage
One of the U-bolts broke overnight (had not even put it in the water) so I would say they need to be reinforced depending on size on boat. But otherwise a good product. Interesting to see what the support says
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Sam Sam
not good
probably works great for a tinny or roof top 14ft aluminum car topper and trailer but doesn't work at all with a wide beam boat or trailer. I have a 19ft campion explorer with a highliner trailer and its not even wide enough to clear the wheels and fenders. the biggest issue being the arms cannot adjust past the bend so I cannot mount close enough to the hull. this kit was a waste for me and basically any standard bowrider or lake/fishing boat. the carpet is also super jancky. i need to figure out how to return now.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Paul Roberts Paul Roberts
Metal inner poles are too short
The 40 in model is too short - when the trailer goes into the water the black outer tubes float off and leaves the boat exposed to damage by the metal inner pole which are now under water and not visible. I even drilled holes in the tops of the poles in advance to stop them from trapping air to prevent them from floating off but the hube material tself is buoyant
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
B B
Mister
I was able to return it
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
William Adamson William Adamson
Purchaser
The description on this item is incorrect. The length of the boards is not 47” it is 45” The hardware is not stainless, it is zinc plated and will rust in salt water. The bracket is not galvanized, it is zinc plated and will also rust in salt water. The only correct description is that the tubes are powder c
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!

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