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VEVOR Backpack Leaf Blower, 63CC 2-Cycle Gas Leaf Blower with 1.89L Fuel Tank, 1110CFM Air Volume 220MPH Speed, Ideal for Lawn Care, Leaf Cleaning, and Snow Removal

Customer Reviews for VEVOR Backpack Leaf Blower, 63CC 2-Cycle Gas Leaf Blower with 1.89L Fuel Tank, 1110CFM Air Volume 220MPH Speed, Ideal for Lawn Care, Leaf Cleaning, and Snow Removal

63CC

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Bob T Bob T
Hard to get parts
I have had this unit for about 2 months. When working it was great plenty of air and movement BUT. The pull start rope return spring broke. I put a ticket in for just the part to be sent to me an I would install it. It has been over 2 weeks and still no spring Maybe this will get me help ?!!! Just a spring !!!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
alvar309 alvar309
Pull cord already broker\
The unit started right up and is powerful. After 2 time of use the pull cord is already broken. Hopefully they can send me a replacement part.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via the email associated with your order. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
jmcg986 jmcg986
Blower is too heavy
I had the backpack blower delivered 10 days ago put it together and threw it on my back. The weight of this machine is not usable. I contacted Vevor and got an automated system which kept telling me someone would contact me through my email in 24 hours. It has been 5 days. No phone calls or emails. There is no other way of contacting them I asked for someone to call me and crickets. Customer Service is terrible. I have used many other backpack blowers and weight was never an issue. I don't know what to do since no one answers me. If anyone has a phone that reaches Vevor please send it to me. The ones posted online don't work! Dont buy this model, the big one which takes straight gas! jmcg986@comcast.net
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
Jonathan Smith Jonathan Smith
The last few products I’ve gotten from your company have worked well at all.
I’ve only used it twice first off the motor would go up and down and lose power. I sent a message and they wanted me to video it for them. When I went to start it to video the recoil start fail apart now I can’t even start it. I’ve tried to find the recoil to order so I could video but I can’t even do that on your site.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Di*** Di***
Price vs Quality
The engine is powerful, but hard to start. The pull crank is hard to pull. The third time I used it, the pull handle broke off. Also, The plastic tube is also thin plastic. The price is good but quality isn't good for heavy duty use.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Serge Lemmens Serge Lemmens
Kapot na 6x gebruik
Kapot na 6x gebruik  1
Hoi, jullie zie wat ik gekocht heb en vooral nog maar net gekocht heb ! Product WAS super goed , niks op aan te merken tot ik het vandaag voor de 6de keer wou gebruiken en het niet meer werkt !?! Hij gaat aan, blaast op gewoon vermogen , als ik "gas" wil geven lukt dit niet meer ? Wat gaan we hieraan doen ? Is nog geen maand oud !
1 people found this helpful
Customer Service Reply: Bedankt voor uw feedback. Onze oprechte excuses voor het ongemak dat is ontstaan ​​door het probleem waar u tegenaan liep. We werken aan een oplossing via supportticket #[Ticketnummer 1793712277015]. Houd het e-mailadres in de gaten dat aan uw bestelling is gekoppeld en reageer via dat adres op ons bericht.
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sam k sam k
Bad quality
Bad quality  1
Recoil spring broke on the first use. Contacted customer service so they can send me a replacement. It’s been two weeks now and no show
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
alirae2010 alirae2010
recoil junk
recoil junk  1 recoil junk  1 recoil junk  1
recoil is junk and can not get to customer service i haven't put one tank of gas through it and had less then a year
3 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
danwhidden danwhidden
Junk
Junk 1
Stop button doesn’t work and the pull cord recoil broke after 2 weeks. Not very happy. They say they have sent a report but it feels like this is the beginning of a bad relationship.
3 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
iwrestle152 iwrestle152
Not very happy
I love VEVOR products but this so far has been the only product I have been unhappy with. The blower itself is great. Tons of power. The engine runs smooth. I had issues with it in the beginning and VEVOR did a great job handling the discrepancies. But I have had the blower professionally repaired after that instance. Then the pull chord failed. VEVOR sent me out a pull chord right away towards the end of the season last year. Now this year I go to use the pull chord and again it breaks. Not a big deal I figure I would contact VEVOR and get a new one coming. Seems as though the pull chord is now out of stock or obsolete. And greatly enough I have found and aftermarket version with the same bolt pattern but seems as though the drive lock is no where near the same design and impossible to find. So not I’m stuck with an inoperable backpack blower that I purchased with obsolete parts or just extremely back ordered parts I don’t know yet. You have to wait 48 hours to contact any sort of customer support. Not saying VEVOR is a bad company I just think they need to have some sort of customer support here in the states with as big of a company as they have become now.
1 people found this helpful
Customer Service Reply: Hello! We are sincerely sorry to hear that you had a disappointing experience with our after-sales and customer service teams; we take your comments very seriously. Thank you for bringing this to our attention—your feedback is essential in helping us rectify the situation and improve. We have noted that the issue you reported has been resolved via email. We are glad that your concern was addressed promptly. Please do not hesitate to reach out to us again if you have any further questions.

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