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VEVOR Backpack Leaf Blower, 52CC 2-Cycle Gas Leaf Blower with 1.37L Fuel Tank, 480CFM Air Volume 175MPH Speed, Ideal for Lawn Care, Leaf Cleaning, and Snow Removal

Customer Reviews for VEVOR Backpack Leaf Blower, 52CC 2-Cycle Gas Leaf Blower with 1.37L Fuel Tank, 480CFM Air Volume 175MPH Speed, Ideal for Lawn Care, Leaf Cleaning, and Snow Removal

52CC

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Jonathan Smith Jonathan Smith
The last few products I’ve gotten from your company have worked well at all.
I’ve only used it twice first off the motor would go up and down and lose power. I sent a message and they wanted me to video it for them. When I went to start it to video the recoil start fail apart now I can’t even start it. I’ve tried to find the recoil to order so I could video but I can’t even do that on your site.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Di*** Di***
Price vs Quality
The engine is powerful, but hard to start. The pull crank is hard to pull. The third time I used it, the pull handle broke off. Also, The plastic tube is also thin plastic. The price is good but quality isn't good for heavy duty use.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Serge Lemmens Serge Lemmens
Kapot na 6x gebruik
Kapot na 6x gebruik  1
Hoi, jullie zie wat ik gekocht heb en vooral nog maar net gekocht heb ! Product WAS super goed , niks op aan te merken tot ik het vandaag voor de 6de keer wou gebruiken en het niet meer werkt !?! Hij gaat aan, blaast op gewoon vermogen , als ik "gas" wil geven lukt dit niet meer ? Wat gaan we hieraan doen ? Is nog geen maand oud !
2 people found this helpful
Customer Service Reply: Bedankt voor uw feedback. Onze oprechte excuses voor het ongemak dat is ontstaan ​​door het probleem waar u tegenaan liep. We werken aan een oplossing via supportticket #[Ticketnummer 1793712277015]. Houd het e-mailadres in de gaten dat aan uw bestelling is gekoppeld en reageer via dat adres op ons bericht.
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sam k sam k
Bad quality
Bad quality  1
Recoil spring broke on the first use. Contacted customer service so they can send me a replacement. It’s been two weeks now and no show
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
alirae2010 alirae2010
recoil junk
recoil junk  1 recoil junk  1 recoil junk  1
recoil is junk and can not get to customer service i haven't put one tank of gas through it and had less then a year
4 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
danwhidden danwhidden
Junk
Junk 1
Stop button doesn’t work and the pull cord recoil broke after 2 weeks. Not very happy. They say they have sent a report but it feels like this is the beginning of a bad relationship.
3 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Henrik Henrik
Extremely hard to start
63CC
I got the Blower in the beginning of October and have only manage to start it twice after lots of struggle with choke and fuel pump. I have tried everything you suggested in the manual and lots more. I have checked that all functions are ok as expected and can´t find any issues. I have experience of two stroke engines for gardening for at least 40 years so normally I know what I´m talking about. I´m close to give it up unless you can help me out. Regard Henrik
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464994817420288] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
iwrestle152 iwrestle152
Not very happy
I love VEVOR products but this so far has been the only product I have been unhappy with. The blower itself is great. Tons of power. The engine runs smooth. I had issues with it in the beginning and VEVOR did a great job handling the discrepancies. But I have had the blower professionally repaired after that instance. Then the pull chord failed. VEVOR sent me out a pull chord right away towards the end of the season last year. Now this year I go to use the pull chord and again it breaks. Not a big deal I figure I would contact VEVOR and get a new one coming. Seems as though the pull chord is now out of stock or obsolete. And greatly enough I have found and aftermarket version with the same bolt pattern but seems as though the drive lock is no where near the same design and impossible to find. So not I’m stuck with an inoperable backpack blower that I purchased with obsolete parts or just extremely back ordered parts I don’t know yet. You have to wait 48 hours to contact any sort of customer support. Not saying VEVOR is a bad company I just think they need to have some sort of customer support here in the states with as big of a company as they have become now.
2 people found this helpful
Customer Service Reply: Hello! We are sincerely sorry to hear that you had a disappointing experience with our after-sales and customer service teams; we take your comments very seriously. Thank you for bringing this to our attention—your feedback is essential in helping us rectify the situation and improve. We have noted that the issue you reported has been resolved via email. We are glad that your concern was addressed promptly. Please do not hesitate to reach out to us again if you have any further questions.
John John
Doesn't last long
Lasted for a out a year, just long enough to get past the warranty before it quit working.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464178786665472] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
jean-yves.gueguen617 jean-yves.gueguen617
sav
cet outil répond à mes attentes démarrage à froid sans problème démarrage à chaud impossible j'ai écrit au service après vente mais je n'ai reçut aucune réponses pas très satisfait
1 people found this helpful
Customer Service Reply: Nous vous remercions pour vos commentaires ; nous prenons très au sérieux vos préoccupations concernant votre expérience avec le service après-vente. Cette situation a été transmise à un conseiller dédié qui se chargera d'examiner le dossier. Nous effectuerons cette vérification dans un délai de 12 heures et reviendrons vers vous via le ticket d'assistance n° 464082840463360. Nous vous invitons à surveiller l'adresse e-mail associée à votre commande et à répondre à notre message ; nous mettrons tout en œuvre pour vous proposer une solution adaptée.
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