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VEVOR Truck Rack, 800 lbs Capacity, 19-34in Adjustable Height, Aluminum Ladder Rack for Truck with 8 Non-Drilling C-clamps, Heavy Duty Truck Bed Rack Two-Bar Set for Kayak, Surfboard, Lumber, Ladder

Customer Reviews for VEVOR Truck Rack, 800 lbs Capacity, 19-34in Adjustable Height, Aluminum Ladder Rack for Truck with 8 Non-Drilling C-clamps, Heavy Duty Truck Bed Rack Two-Bar Set for Kayak, Surfboard, Lumber, Ladder

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134 reviews
Doug Doug
Remodeling contractor
As far as I'm concerned these are absolute garbage. Within three days of installing them on a ram pickup one of my employees had an emergency situation where one of the black plastic guides that would normally keep a ladder up on the rack came off causing the back end of the ladder to fall off the rack swinging out into on coming traffic. Someone could have been seriously injured had he not noticed it. None of the nuts and bolts provided with these racks stay tight no matter the torque applied to them the adjuster knobs on these spin out very easily and don't stay tight either. Two of the caps have already fallen out and were lost on the road. These are very cheap quality and very unsafe to use. They are now on a shelf in my shop.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
Jim Jim
Retired
I will NEVER shop at VEVOR again.... I tried to return a heated sweatshirt (actually I only wanted to exchange for a larger size) and they gave me a bunch of crap. Terrible customer service
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Truck Rack Truck Rack
Save your time
I purchased an aluminum rack, and on the first trip out, the end caps blew out. I've been fighting with Vevor since July to purchase new end caps, which they said they would replace free of charge. Great, right! Since then, the end caps were "lost in shipping". Now receiving the run around for issuing a refund for a defective item, or just simply replacing the end caps. Save your time & hassle and shop somewhere else.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
David Miller David Miller
Rack
This rack doesn't fit on a full size truck. It is not wide enough.
0 people found this helpful
Customer Service Reply: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.

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