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VEVOR 180.1 cm Handrails for Outdoor Steps 2 Crossbars Staircase for Porch Deck

Customer Reviews for VEVOR 180.1 cm Handrails for Outdoor Steps 2 Crossbars Staircase for Porch Deck

Floor-Standing 2 Horizontal Bars 180 cm
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Customer Reviews

4 Out of 5
Based on 291 reviews
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Benoit Benoit
Produit DANGEREUX
Floor-Standing No Crossbar 180 cm
A peine installée, une soudure a lâché au niveau de la jonction entre la rampe et le pied. La qualité de la soudure est mauvaise. La personne qui a utilisé la rampe aurait pu tomber lorsque la soudure a lâché. C'était une personne âgée de ,88 ans. Elle aurait pu se faire très mal. Je ne suis pas satisfaite de ce produit.
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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DJ DJ
Home Renovator
Floor-Standing 2 Horizontal Bars 180 cm
Very poor quality. Waste of money. I installed it and within couple of days, I need to replace it. Very flimsy material. Suggest to avoid.
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Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Rodrigo Rodrigo
en solo 3 meses ya tiene oxidacion la barandilla, asi que producto defectuoso. No sirve para exterior
Floor-Standing No Crossbar 180 cm
en solo 3 meses ya tiene oxidacion la barandilla, asi que producto defectuoso. No sirve para exterior 1
en solo 3 meses ya tiene oxidación la barandilla, así que producto defectuoso. No sirve para exterior. No la compréis.
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Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Stefan.david@alstomgroup.com Stefan.david@alstomgroup.com
Rusty
Rusty 1
S/steel shouldn't rust,not good quality welding with steel not properly done.
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Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
Rob Rob
Mr
Floor-Standing No Crossbar 180 cm
Please advise when this unit will be delivered
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Martin Martin
zugesicherte Eigenschaften nicht gegeben
Floor-Standing No Crossbar 150 cm
Ich hatte extra angefragt, ob man die Stützen kürzen kann; das wurde zugesagt, Jetzt ist das Paket gekommen, aber die Stützen sind (ohne Schweißgerät) nicht kürzbar. Ich mache daher von meinem gesetzlichen Rücktrittsrecht Gebrauch. Wie erfolgt die Rücksendung und Rückerstattung des Kauforeises? Ich erwarte rasche Nachricht. mfg Dr. Martin Steininger
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Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Patrick Dickinson Patrick Dickinson
Very disappointed
Floor-Standing No Crossbar 100 cm
My handrails were missing parts the job was an hour out of town so I lost half a day driving into town to get the missing components. Other than that they are a good product.
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Erik Claes Erik Claes
Eigenaar
Niet geleverd
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Customer Service Reply: We hebben gemerkt dat het probleem dat u meldde, via e-mail is opgelost. We zijn blij dat uw probleem snel is verholpen. Mocht u nog vragen hebben, neem dan gerust opnieuw contact met ons op.
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Jen Jen
Unusable due to incorrect parts being provided
Done nuts provided with of column heads, making it impossible to attach the handrail to the columns
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Tom Tom
Du vol !
Kit non conforme. Il manque les 2 pieces permettent d assembler le kit !
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Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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