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VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

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Rob Pyle Rob Pyle
Mr
Brand new saw, zero spark. Where’s the quality control. Not too happy. I was planning on taking some trees down today. Hoping it doesn’t take a week to fix this issue
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Mark V. Mark V.
Waste of Money
Recently received my Vevor chainsaw. I was happy to get it becasue I have so much brush to clear on my property. Followed the directions and assembled unit, which was easy. Followed the directions for starting unit with negative results. Won't start period. Attempted to return chainsaw via website. There is no number to call in order to speak to a real person, just some AI generated messaging back and forth which leads you in circles. During the return process you are forced to download pictures or videos of the issue so a tech and view the images and solve your problem. I played along and filmed myself attempting to start the unit but was unable to upload in the proper format. This process basically wore me down to the point where I have given up on any resolution from these folks. I hope that some one who is looking for a chainsaw on a meaner social security check each month reads this review and looks elsewhere. Thank you...
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
WORR WORR
Dissatified
Bought the 40/1 gas like recommended ........I followed the starting video ...pulled,pulled and then pulled ,it won't even try to start . Two others tried with no attempt to start Would NOT RECOMMEND !!!!!!!!!!!!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Captain Joey Captain Joey
boss man
' Saw arrived without the chain saw blade included in the package., making it necessary to go out and buy one, an effort I haven/t been able to muster so far. I tried throwing it a tree, but it was pretty ineffective used that way!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Bobby Bobby
Mr.
What a piece of junk! Vevor shipped this to me, and the chain tensioner was missing. After discussion with Vevor, it was decided that they would send me the plastic cover that contains the chain tensioner. Then they changed their mind and decided to send me an entire new unit. That second one did not work, either. So, now there is a big pile of chainsaw junk sitting in the recycling bin. Following all of that, I bought a battery chainsaw.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Alex from Montana Alex from Montana
Pretty much junk
Nothing about this saw works the way it should. The chain tensioning system is so counter intuitive compared to a husky or stihl. I would buy one of their clones before this vevor. Sucks because I love vevor products but this one is not it. I could complain about the plastic but it seems sturdy. If you want to spend 15 minutes changing a chain or never dull a chain this would be a good saw for you. Just disappointed in the design of this one. First time I’ve ever been let down by vevor. To reiterate, the chain tensioning system on this ruins the whole saw
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Christophe Christophe
tronconneuse
démarre déjà difficilement a froid .des que la machine est chaude ,impossible de la démarrer ,jusqu'a s'en démonter l'épaule . j'ai même essayé au start pilot ,rien n'y fait :il faut attendre qu'elle refroidisse . c'est dommage ,quand elle a démarrer cela fonctionne bien ,mais il faut la demarrer. de l'argent foutu en l'air ; j'ai acheté une STHIL ,c'est le jour et la nuit ;elle démarre au 1er coup ,2 coups, a froid le matin
0 people found this helpful
Customer Service Reply: Bonjour, nous sommes désolés d'apprendre votre expérience et vos commentaires nous sont très précieux. Un ticket d'assistance a été créé afin que notre service client puisse vous contacter directement. Il vous contactera par e-mail et vous tiendra informé jusqu'à la résolution complète du problème. Veuillez consulter votre boîte de réception pour consulter nos messages. Merci de nous avoir permis de remédier à la situation.
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Tyler Biggs Tyler Biggs
Poorly Managed and less than desirable business practices..
I purchased a chainsaw from Vevor and unfortunately, it only ran for about 30 minutes before completely dying. Despite my best efforts, I was never able to get it started again. What makes this experience worse is the customer service—I reached out for help, but received little to no support or resolution. I expected a reliable product and at the very least responsive assistance, but instead I’ve been left frustrated and disappointed. Definitely not the experience I was hoping for.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kayla Asper Kayla Asper
Need assistance
I have had this chainsaw for 2 days trying to get ahold of this company. It won't start, it Will not attempt to start. I've tried contacting Vevor, they told me they could NOT assist me. I asked for a replacement or my money back. That was at 943am, and it is not 310am and still haven't heard back.
3 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know about your concerns—we apologize for any trouble this has caused.For further assistance, please visit our "Contact Us" page online. Our after-sales team is standing by to help resolve your issue quickly.We appreciate your understanding.
Joseph Sircy Joseph Sircy
Vevor chainsaw
Chainsaw will not start. Put it together, found a vevor video and read instructions. I've pulled that cord 100 times and nothing. It's got compression. I checked the spark plug but I haven't checked for Spark yet is getting late. I might need to return this item
5 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.

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