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VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

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Customer Reviews

3 Out of 5
Based on 3954 reviews
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3953 Reviews
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bob bob
owner
i never received chain saw!
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Stan Bostic Stan Bostic
Mr
I was so excited to order and receive the chain saw's only to be truly disappointed during the first use and subsequent request for service. The chain malfunctioned. I sent a report and pictures as requested not once but three times without getting resolution. I am a buying Pro with both Lowe's and Home Depot spending $25K/ year. I was so looking forward to giving some of that business to Vevor but I cannot even get a reply to a phone call, letter or email. I have even tried to return the saw for a full refund. I guess its true what the bad reviews are saying about Vevor
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Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Cory Douglass Cory Douglass
20” chainsaw
I just received the new 20” vevor chainsaw. I was excited to use it so I put it together and had a buddy over to see it. We followed the instructions to start it and both of us pulled it for 45 minutes and couldn’t get it to start. I have owned many chainsaws and never had this issue. Then you can’t talk to a person you get a bot and download a video. Just for the bot to say that now I have to wait 24-48 hours for an email. Not great customer service or first time experience. Don’t think I will but from them again.
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Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dennis L Nielsen Dennis L Nielsen
Farmer
Opened the box up & put together the needed parts , filled it with fuel - 40 to 1 as directed, pulled the rope start & recoil spring came apart , 1 pull ! . Finally after getting it put back together, it started on 3rd pull , went out & cut for 42 min . 1.5 tanks of fuel went through it & engine blew up , no compression in engine . Total waste of money !!! Very dissatisfied with the product !!!!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Wayne Lyon Wayne Lyon
Self
I like the saw used it ran fine, now it wont stay running. Using the correct fuel ratio have the chocke set correctly, i am not sure why its not running???????
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Greg Fowler Greg Fowler
Chainsaw
I got it and put it together pulled it till I wore the dang string out and it never fired a time
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Jim Jim
Regret purchase 62cc 20”
Starts every other time I need to use it…cuts fine when working but not reliable at all. Would not purchase again if given the option. Was planning to buy a pole saw and glad I waited as this brand is not a real value given the quality. I ended up replacing the carb on my old saw as just easier to count on it starting. I have owned many small engine tools and checked all the obvious parts, fluids and still never starts.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
COUSIN LAURENT COUSIN LAURENT
Tronçonneuse
La tronçonneuse neuve ne démarre pas affreuse
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat. Vos commentaires sont précieux et nous aident à nous améliorer. Nous transmettrons vos remarques à l'équipe concernée afin d'apporter les optimisations nécessaires. Merci encore pour votre contribution ! Nous sommes vraiment désolés d'apprendre que notre produit vous a posé problème ; nous comprenons parfaitement combien un dysfonctionnement en cours d'utilisation peut être frustrant. Nous allons résoudre ce problème rapidement ! N'oubliez pas que vous pouvez contacter notre service client par chat en direct ou par e-mail pour obtenir de l'aide.
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bad saw bad saw
saw
it come with no instructions you have figure it out
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Matthew Majors Matthew Majors
JUNK
I bought this saw, put it together and after a couple of weeks of waiting I finally I tried to crank it an first pull the extremely short pull cord breaks off in the saw and the spring comes undone. I am convinced I got a used saw or at least used parts. When I took the cover off the screw that holds the mechanism in place is stripped out. I am extremely disappointed I had high hopes after seeing all the great reviews on YouTube. This is just my luck hopefully I can find new parts to use my new never started boat anchor. And of course it will not let me upload my pictures
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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