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VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews

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Giampietro Giampietro
Motosega vevor
Disatro in tutto olio catena non esce interpellato vevor con mail risposta in inglese poi in italiano con altra mail poi vogliono video un macello non hanno un numero del telefono per chiedere un problema è un esperto macellllllllo in italiano non compro neanche un chiodo da questi signori baracche
0 people found this helpful
Customer Service Reply: Abbiamo creato un ticket per consentirti di seguire da vicino questo problema. Il nostro team di assistenza clienti ti contatterà via e-mail e ti fornirà aggiornamenti fino alla risoluzione del problema. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica.
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Daniel Holcombe Daniel Holcombe
Sir
I wasted my money , don't waste yours, and don't even think they have return policy. Looks to good to be true and it is .stay away.
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
Christopher Feldkamp Christopher Feldkamp
Owner
Never received my package. Vevor and delivery company did not provide any proof of delivery.
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Michael Michael
1/2 DAY USE. LOCKED UP. NO CUSTOMER SUPPORT.
I was excited to get this saw to drop a few pine trees in my yard. It worked great at the start. After an hour of use, it became difficult to start. Then, while cutting, the engine became stuck in full throttle. I turned it off and waited a few minutes to try to restart. The engine is locked and impossible to turn over. Contacted customer support right away, and they told me it will take 48 hrs to address the claim. After 72 hrs, I contacted them again, and they told me to wait another 48 hrs. I have the saw packed up in the original box and will be sending it back regardless of their response. Fortunately, I bought it with PayPal, so I will file a claim and stop payment through them. I'm very disappointed with the service here. I've been shopping at Vevor for years and never had to return anything. Now that I need to make a return, they are ignoring and gaslighting me. This is not what standing behind your products or "hassle-free returns" looks like.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Rob Rob
Doesn’t run out of the box!
I purchased this chainsaw to leave at deer camp. A tree fell across the road and I was happy I could cut it up, NOT! Put new premix 40:1 fuel in and followed instructions to start. Tried for 2 days and could never get it to start. I have yet to get a response from customer service. Will be contesting charges soon if no response or resolution.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
wayne wayne
customer
not much more to say because i could not get it started, so i sent it back. I am waiting on my refund
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Kenneth Highley Kenneth Highley
Garbage
It is crap. So many problems from the get go. Cover for bar would not go on because the brake would hit the sprocket. Yes I had the brake releasesed. Then once getting that to work. It did fire right up. The first couple times. And ran good at first. Cut great at first. Chain dulled quickly. Then the idle for no apparent reason ran way to high. Tried adjusting it. Then the saw wouldn't stay running. It is just a piece of crap. I cut firewood for a living so I know what I'm doing and I know how to run a saw. This machine is a rip off l. It is good at first but doesn't work for more than one day. It is crap if you need a reliable saw buy a Stihl this thing is just garbage.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Huard Huard
Elagueuse de mauvaise qualité
Après trois utilisation la machine ne lubrifie plus la chaîne j'attend un retour de vevor pour la garantie qui devient longue.
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Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Mark Canady Mark Canady
Chainsaw
Saw started with no problem. After using for 20 minutes it stopped and is ha4d to get started and won't run. Keeps cutting off
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Piła spalinowa Piła spalinowa
Uszkodzona piła spalinowa
Piła przybyła bardzo szybko , po otwarciu przesyłki okazało się że piła jest uszkodzona mechanicznie , wygięta śruba mocująca prowadnicę łańcucha i pęknięty korpus silnika . Bardzo utrudniony kontakt z sprzedawcą.
3 people found this helpful
Customer Service Reply: Otrzymaliśmy Twoje zgłoszenie i utrzymujemy kontakt w tej sprawie. Obecnie prosimy o przesłanie szczegółowych informacji e-mailem, aby rozwiązać problem i czekamy na Twoją odpowiedź. Zapewniamy, że będziemy kontaktować się z Tobą do momentu całkowitego rozwiązania problemu — prosimy o monitorowanie odpowiedzi na zgłoszenia i powiadomień e-mail.
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