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VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews

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Debra Howell Debra Howell
Customer
I didn't receive all the parts and customer service has failed to send them. I haven't received any further info from CS. The chainsaw body is useless without a bar and chain. I am very disappointed in how this has been handled. I would not recommend ordering this product.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
William C Rusteika William C Rusteika
Nobody
Never received this chain saw Shipper screwed me over Because they can't read a address I think the shipper stole it Just my opinion
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Claude sims Claude sims
Chain saw terrible quality product
Will not purchase from this company again..terrible customer service..chain saw was delivered with arts completely disconnected inside of chainsaw..was told to use the saw it won't change it's performance...I requested a refund..All I'm getting is negative responses...by email...I won't my money returned..Note did not get to use this saw...
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
John John
Vevor has terrible Customer Service
I have been a client of Vevor for years and made many purchase. On a recent purchase the item description and pictures appear to be incorrect and therefore the item does not meet my minimum needs. I requested a simple return and Vevor responded with basically what appeared to be the process for a hostage negotiation. All I requested was the return shipping label which they have refused to provide. They are also either not responding to my email requests or are delaying their responses. Additionally, they are sending me requests for reviews but then the URL shows 'not available.' I have no idea what is going on, but will apparently, I will need to dispute my charges through PayPal. Very unfortunate they have taken a simple return and made it a difficult process.
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Rick Billmyre Rick Billmyre
Customer
Will not start, has no spark. Ignition is dead
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
David Welchko David Welchko
Private
Started day one , then didn't restart even after checking spark and gas. Only used " true fuel". 🤷‍♂️
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Michael Smith Michael Smith
CEO
My saw will crank but after a few cuts shuts off and will not restart. It has to sit for a while. Im using specified pre mix fuel and bar oil. Order Number 26041600904418409497
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Alain Alain
Arnaque ???
Je suis vraiment déçu par cette tronçonneuse. Après 1ère utilisation la chaîne ne coule plus. Avant même utilisation le starter ne fonctionne pas. Celui-ci ne reste pas bloqué en haut quand on tire dessus pour faire le 1er démarrage Après avoir tant entendu des échos au sujet de cette tronçonneuse....le résultat en vrai n'a rien a voir....Serait-ce des mensonges tous ce qui a été dit et montrer sur les différentes chaînes de réseau sociaux ?
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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David David
Owner
Starts good , cuts good but first time use the recoil broke and now its junk where do I get parts do i get a refund very poor design on the recoil
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Wayne Lyon Wayne Lyon
Self
I can not keep this chain saw running and I complained about it but nobody ever reached out buyer beware no good follow up and no phone number to call customer service for help this really sucks.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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