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VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 58CC 50.8 cm Gasoline Chainsaw Gas Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews

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Dakota Dakota
62cc gas chain saw
Worked great for about 1 hour of cutting now I won’t run and has gas pouring out the exhaust and after a week of no response or anything from customer service this will be my first and last experience with vevor
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Lukus Lukus
Mr
How do I file for return product. It is not 20" as it stated in the ads and I tried to replaced chain with another 20" but it is definitely not fit a 20" chain. Chain that comes with is dull and I cannot use any more and it is useless as of now
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Long Nguyen Long Nguyen
Mr.
The brand new chainsaw was defective. I demanded for replacement or full refund but I had no luck. Vevor don't stand by their products
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mike Mike
Junk
Bought this a few months ago. It was very hard to start out of the box, I thought maybe it was because it was brand new. Used it one time and put it up. Just got it back out. Been working on it for a half hour. Fresh brand new gas still will not start..... A brand new saw that's only been used once. Should not take more than a half hour to get to start every time you go to use it.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Böck Böck
Meister
Säge ist schrott, Läuft Öl im Massen raus, lässt sich nicht einstellen
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Martin Huguet Martin Huguet
Mr.
After Receiving the same 2 saws at my correct address over a month before I ordered again. Vevor sent the saws to the wrong address. I will never buy again from Vevor.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Richard Hernandez Richard Hernandez
Mr.
Unfortunately I have not been able to start the chainsaw. Have been trying for two days. Proper fuel ratio, plug removed and cleaned, and still nothing. The price would be great if I could get it to work.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Terry young Terry young
Me
Won’t start Chain is lose Way to heavy I have not used it once And I wont
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Joseph Laur Joseph Laur
Pull cord broke after 6-8 pulls
poop cord broke after just a few poles. There’s not a top and saw, but it’s OK for casual use. However, there’s no way to take it apart and replace the pool cord.Vevor offered to ship me a new one if I ship the old one back, which I did. Weeks later, I’m still waiting for the replacement saw. Generally have been happy with Vevor, but they’re falling down on this one.
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Chad S. Chad S.
62 cc gas chainsaw
To early to tell. Un boxed new saw went to put together and found that the chain tensioner screw was bent and locked up. Wouldn't allow me to adjust tension on chain. So I have a brand new saw I haven't even put gas in it to fire it up or use it... waiting to hear back from customer service. Everything else looks solid and of good quality, but I haven't been able to use it to give a solid review. 1 star for now :(...
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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