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VEVOR Lawn Mower Lift with Hydraulic Jack, 500 Lbs Weight Capacity, Solid Carbon Steel Lawn Mower Lift, Adjustable Movable Lawn Lifter for Riding Tractors and Zero Turn Lawn Mowers, Orange

Customer Reviews for VEVOR Lawn Mower Lift with Hydraulic Jack, 500 Lbs Weight Capacity, Solid Carbon Steel Lawn Mower Lift, Adjustable Movable Lawn Lifter for Riding Tractors and Zero Turn Lawn Mowers, Orange

Customer Reviews

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294 Reviews
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Martin Featherston Martin Featherston
Mr.
Product was fine. Delivery was a nightmare. Product was left in the ditch across the street in 3 feet of snow. When I complained to Vevor CS, they said they were not responsible for delivery, and that it was a courier issue. They took no responsibily for the courier THEY chose, or the considerable trouble they caused me, a retired person, getting a 100 pound product out of 3 feet of snow. Vevor does not care about the buying experience or customer satisfaction.
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Robert
Good With a Couple Exceptions
I received the unit yesterday. Assembly was pretty straightforward, although there were no instructions. It's just putting the wheels on. I was disappointed with several scuffs of missing paint on the unit. Also, one of the safety interlocks barely engages due to there being two much space between the two metal plates that the interlock pin slips into. The other interlock pin engages fine since those two metal plates have very little space between them. If I had to guess as to the problem, I'd say that the side that is bad has a weld that is slightly "off", leaving too much space between the two metal plates. Otherwise, the unit works and has held up my ZTR overnight, without using the safety interlocks ... meaning that the hydraulic unit is sound. I do wish that the hydraulic unit would allow more control of the release. You have to be VERY careful when you open the release valve as it seems to go from closed to fully open VERY quickly.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Hayes Hayes
Too Wide for my mower
The tire wells are spaced too far apart to accommodate the front tires on my Wright 36 inch stand on mower.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
Merl Merl
Lawnmower Jack
I would like to say i am satisfied , would like to get my $48.00 credit to add to my purchase
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Shawn Musser Shawn Musser
Mr.
Mr. 1
Ordered this, was missing pieces, called to have the missing parts sent to me, over 2 months later, still nothing It's a giant paperweight Missing the "axle" for the wheels and the handle for the jack.
2 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kevin Kevin
It works…ok
It was super easy to put together. It works well if you have a small mowing deck. I have a 48” deck on my mower and it won’t lift but a few inches before the opposite side hits the ground stopping you from lifting higher. Also, the front wheels don’t lift like it shows in the picture so it puts a lot of stress on the mower from twisting. It won’t work for what I need but it does work overall.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback. We apologize for any inconvenience you’ve experienced. For quick support, please use our online "Contact Us" page—our after-sales team is here to help promptly. We appreciate your understanding.
Annie Annie
Nope
First time my husband used it- fell down and I haven’t tried to out it back together. The directions were terrible- no parts list or identification. Photos that were the assembly directions were hard to decipher. Very disappointed.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ronald Haines Ronald Haines
Owner
Your customer service is the worst I have ever seen. I was missing parts for this jack and notified customer service. They said they would get a hold of me and 24 to 48 hours. It has been going on 3 weeks now and I have heard nothing. I would never recommend anyone buying from this company.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Does not work no customer service Does not work no customer service
Does not work out of the box
I’m submitted a video showing it does not work the day of delivery. Then they didnt reply for 4 days and they closed the ticket. So I will be reversing this purchase thru my credit card now
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Lee Lee
Be aware
First, the directions are a joke. It eventually turns into trial and error. The material itself is flimsy, and isn't steady picking the mower up. And no sense trying to get a refund. In the company's defense they gave me half my money back. Bottom line, buyer beware.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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