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VEVOR Lawn Mower Lift with Hydraulic Jack, 500 Lbs Weight Capacity, Solid Carbon Steel Lawn Mower Lift, Adjustable Movable Lawn Lifter for Riding Tractors and Zero Turn Lawn Mowers, Orange

Customer Reviews for VEVOR Lawn Mower Lift with Hydraulic Jack, 500 Lbs Weight Capacity, Solid Carbon Steel Lawn Mower Lift, Adjustable Movable Lawn Lifter for Riding Tractors and Zero Turn Lawn Mowers, Orange

Customer Reviews

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Eric Eric
Tremblay
All the hardware is missing, otherwise great and solid product, hope to have hardware kit asap so i can use it.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
STÉPHANE STÉPHANE
Bel outil
Bel outil qui fait son travail et c'est plus pratique qu'un latéral mais doit être amélioré, manque des accessoires
1 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Martin Featherston Martin Featherston
Mr.
Product was fine. Delivery was a nightmare. Product was left in the ditch across the street in 3 feet of snow. When I complained to Vevor CS, they said they were not responsible for delivery, and that it was a courier issue. They took no responsibily for the courier THEY chose, or the considerable trouble they caused me, a retired person, getting a 100 pound product out of 3 feet of snow. Vevor does not care about the buying experience or customer satisfaction.
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Robert
Good With a Couple Exceptions
I received the unit yesterday. Assembly was pretty straightforward, although there were no instructions. It's just putting the wheels on. I was disappointed with several scuffs of missing paint on the unit. Also, one of the safety interlocks barely engages due to there being two much space between the two metal plates that the interlock pin slips into. The other interlock pin engages fine since those two metal plates have very little space between them. If I had to guess as to the problem, I'd say that the side that is bad has a weld that is slightly "off", leaving too much space between the two metal plates. Otherwise, the unit works and has held up my ZTR overnight, without using the safety interlocks ... meaning that the hydraulic unit is sound. I do wish that the hydraulic unit would allow more control of the release. You have to be VERY careful when you open the release valve as it seems to go from closed to fully open VERY quickly.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Hayes Hayes
Too Wide for my mower
The tire wells are spaced too far apart to accommodate the front tires on my Wright 36 inch stand on mower.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more support, check our "Contact Us" page online, in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will work quickly to resolve them. We appreciate your understanding.
Ronald Haines Ronald Haines
Owner
Your customer service is the worst I have ever seen. I was missing parts for this jack and notified customer service. They said they would get a hold of me and 24 to 48 hours. It has been going on 3 weeks now and I have heard nothing. I would never recommend anyone buying from this company.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Does not work no customer service Does not work no customer service
Does not work out of the box
I’m submitted a video showing it does not work the day of delivery. Then they didnt reply for 4 days and they closed the ticket. So I will be reversing this purchase thru my credit card now
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
DAN DAN
LEVE TONDEUSE
GROSSE FUITE HYDRAULIQUE A LA BAS DU VERRIN , LE JOINT DE BASE LAISSE PASSER L HUILE DAILLEURS L EMBALLAGE ETAIT PLEIN D HUILE ET LE VERRIN ETAIT VIDE J AI DU REMETTRE DE L' huile et le purger pour pouvoir le tester et voir la fuite QUE COMPTEZ VOUS FAIRE POUR LA REPARATION ??
2 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Lawn Mower Lift Lawn Mower Lift
Not DELIVERED
Have NOT received this item?
1 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Steve Steve
Lawnmower lift
Would give 0 stars. Tried to purge the system with hydraulic oil as it said in the directions. Could not get the purge bolt no how hard I tried. Costumer service was no help
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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