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VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Retro Arch

Customer Reviews for VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Retro Arch

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Customer Reviews

4 Out of 5
Based on 131 reviews
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131 Reviews
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Gavin Batinic Gavin Batinic
Good rails- poor instructions
Rails seem to be good. Purchased 2 and installed myself. The instructions are not the best as they do a bit of rattling but is secure enough for small Children and stairs
0 people found this helpful
Ca*** Ca***
Stable
This product is good value. Assembly is moderately difficult. The concrete bit that is included was not usable in my hammer drill. This rail is sturdy, improving a safer stairway.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you sincerely for taking the time to share your experience and valuable feedback with us. We truly appreciate you choosing our product and taking the time to share your thoughts. If you ever need any assistance, please visit our “Contact Us” page, which can be found in the bottom navigation bar, and submit a ticket. Our after-sales team will be happy to assist you and work to resolve any concerns as quickly as possible. Thank you again for your time, feedback, and support. We look forward to serving you again.
4Rider 4Rider
Handrails for outdoor steps
Handrails are priced individually meaning you will need 2 railings. Metal is stamped, but rails are sturdy enough to provide adequate support. Some of the metal and hardware on the bottom developed rust spots after only few weeks outdoor.
0 people found this helpful
Customer Service Reply: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
no no
no
Handrails were wider than I thought they would be but I liked them and had them installed and the comment I got from installer was that the package did not include concrete screws and the ones included were not good enough for stability purposes so he went out and purchased the right screws. Other than that, they look great and I am glad the job is done.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Ginette Blouin Ginette Blouin
Item not available in Quebec
The item was shipped from Alberta by Purolator and returned to Vevor by Purolator due to the delay in delivery . If I had known that this item would be shipped from Alberta I would not have ordered it. I recommend that Vevor displays "out of stock" on their Web site whenever the item is not available in Quebec
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Col Fisher Col Fisher
Poor quality finish.
Was rusty, straight from the box.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464711545669632] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
Doer of Things Doer of Things
Rust after 3 months
These handrails rust easily. They go in well and look good, but the rust can’t be stopped. The water gets into the unpainted posts and creates rust down onto the lower rail. DO NOT BUY THESE RAILINGS!!
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jenn Jenn
Rusty handrails
These handrails rust after 3 months and it is not something that can be fixed easily. Water has access into the posts themselves. DO NOT BUT THESE!!!
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your experience with us. We're sorry to hear that our product didn't meet your expectations, and we completely understand how frustrating that can be. We've created a support ticket for your case, and our customer support team will be reaching out to you via email soon. They'll keep you updated throughout the process until the issue is resolved. Please check your inbox promptly for our messages.
Bishop Grigsby Bishop Grigsby
Worth the price
Not bad at all. This is my added comments, THIS PRODUCT STARTS TO RUST IMMEDIATELY AFTER FIRST RAIN!!!!
0 people found this helpful
Jessica Morrow Jessica Morrow
Railings
Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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