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VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Normal Step 5 or 6
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Customer Reviews

4 Out of 5
Based on 250 reviews
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Peter Maljers Peter Maljers
Heel erg jammer
Normal Step 2 or 3
Heel erg jammer 1 Heel erg jammer 1
De verpakking was beschadigd en inhoud beschadigd .Lak beschadigd en de eind doppen kapot. Diverse malen geprobeerd om advies te krijgen om de lak schade te repareren en nieuwe einddoppen te vervangen. Ik kwam deze n een eindeloze mailwisseling. Met als resultaatgerichte einddoppen en geen advies. Zeer slecht en jammer nu zit ik met een beschadig product en geen oplossing. Peter Maljers
0 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Chris Chris
Mr
Normal Step 5 or 6
Mr 3
Arrived with scratches over multiple frames. Paid $130 and only got a $40 refund so they still made profit 😆 This was for a new house sale too! The angles for a 5-6 step template don’t work the best with the brackets either. Needed to make different screw holes for the pole brackets. Did the job but I needed to fix the scratches and drill my own holes for the brackets. Not the greatest but I guess it’s good for the price if it wasn’t damaged. Definitely wouldn’t do a steep angle like the photo suggests
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Fr*** Fr***
Verschlusskappen kaputt
Normal Step 4 or 5
Bin leider nicht zufrieden da beide Verschlusskappen kaputt waren. Verpackung nicht gut
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Sheryll Brown Sheryll Brown
Mrs
Normal Step 5 or 6
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stephen Stephen
installer
Normal Step 5 or 6
END POLES tops are not bevel toward to the center
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
Gary Gary
Owner
Normal - 2 PCS Step 2 or 3
Owner 2 Owner 2 Owner 2
Plastic end caps where all busted up Will not stay in Touched base with customer service and no replacement parts available Said we would be giving a $20 gift card Never received it 🥲
2 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
N N
Broken Parts Upon Arrival
Normal Step 2 or 3
Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2
Upon arrival of the package, it was already torn open. Opening the box further, we noticed that the pieces are dented and broken. It's not usable.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Tom Woodruff Tom Woodruff
Mr
Normal Step 1 or 2
This is for an exact set of stairs. My stairs were a little taller than normal. Because of this it made installation difficult
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Charles Smith Charles Smith
Owner
Normal - 2 PCS Step 2 or 3
Worked very well for my needs
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Frank Frank
Customer
Normal - 2 PCS Step 2 or 3
You show the railing on temps and level but when using on the level part of my steps the bottom bar is too short.
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.

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