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VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Normal Step 5 or 6

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45 reviews
Westfield Westfield
Mrs
Normal Step 5 or 6
Good quality product - easy to install.
0 people found this helpful
Russell McRobie Russell McRobie
Vevor hand-railings
Normal Step 5 or 6
Very pleased with the hand-railings from vevor would definitely purchase again.
0 people found this helpful
Peg Peg
Ms
Normal Step 5 or 6
Very good quality for money, sturdy and easy to install. May need to buy longer bolts if fixing it to a thick timber step.
1 people found this helpful
Mike Hunt Mike Hunt
Good stuff
Normal Step 5 or 6
No issues. Used other deck screws into treated lumber. Thing is a boss. Sturdy no wiggle at all. I would by again.
2 people found this helpful
Shane Shane
mr
Normal Step 5 or 6
does the job but had to use different bolts to mount on timber floor
0 people found this helpful
jako jako
Handrail For DIY Hobbyist
Normal Step 5 or 6
Reasonable quality but not well thought out design. The lower beam is too short for certain angles of stairs; I had to put two 1/4" shims under the brackets for it to get the legs parallel. It would be much easier to cut that beam than to extend it.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
alain alain
Good product but missing parts.
Normal Step 5 or 6
Good product but missing parts. 3
I like the product. It was my second ordered ( 2 set ) of the same handrail. However, one of the box DID NOT INCLUDED THE 2 LARGE COLLECTOR so i can not installe the handrail. I join a photo of the missing parts. Thanks and i hope you will sent the missing parts shortly. Alain
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Alex L Alex L
Rusted after first rain
Normal Step 5 or 6
Rusted after first rain 3 Rusted after first rain 3
Relatively good design, everything fit together without issues. Provided masonry drill bit had a square shank so would need a professional grade drill with matching chuck. If you do not have such a drill, plan on buying a 1/2" masonry drill bit. Bad quality powder coating, in some places too thin. Rusted after the first rain within the first week, so plan on buying your own exterior paint and putting couple coats. EDIT: Vevor support opened a ticket in response to review and said: "The image shows rust on only one side of the column, which is likely due to variations in rainfall and regional environmental conditions. Our tests did not show this issue. We suggest you purchase paint and apply it yourself."
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Anthony H Anthony H
Don’t purchase, save your time and money
Normal Step 5 or 6
Don’t purchase, save your time and money 1 Don’t purchase, save your time and money 1
Support railing was too short and customer services “resolution” was to uninstall it and ship the entire railing back. In every image VEVOR has provided, it shows the middle support rail being connected to both posts.
2 people found this helpful
Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Roch Beaudoin Roch Beaudoin
Handrails
Normal Step 5 or 6
Not good quality
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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