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VEVOR Handrails for Outdoor Steps, 47.3in / 120cm Deck Railing Kit Wall Floor Mounted, Railings for Outside Steps with Installation Kit, Hand Rails for Seniors,Porch Railing & Deck Rail Kit, Silver

Customer Reviews for VEVOR Handrails for Outdoor Steps, 47.3in / 120cm Deck Railing Kit Wall Floor Mounted, Railings for Outside Steps with Installation Kit, Hand Rails for Seniors,Porch Railing & Deck Rail Kit, Silver

120 cm

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Tim Tim
Good product, but be prepared for two week shipping
80cm
In generall the product is good quality and simple to install, although to make the price point the handrail is supplied as a single unit with ends welded on. This makes it difficult to shorten because you need to buy a new end cap from somewhere after shortening it. I also have to comment on the shipping. When I ordered the unit the web site said I'd have it in about 3 days. After ordering I got shipping notification the next day and the shipping site indicated it had been picked up in Sydney. Then I heard nothing for 2 weeks until the package arrived with international shipping stickers all over it. So the "promise" at ordering time and even the shipping status the next day were false. Bottom line - the product seems OK, but clearly their stock indication and shipping status may be fiction and you need to allow for a 2 week international delivery. If I'd known it was going to take 2 weeks I probably would not have ordered it as I needed it quickly and in fact sourced an alternative whilst waiting for the delivery. I decided to keep the late handrail as a future spare.
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CLAUDE CLAUDE
M
100 cm
LE RAPPORT QUALITE / PRIX PARRAIT BIEN. LA QUALITE RESTE A VOIR AVEC LE TEMPS CAR LES VIS SONT DE QUALITE MOYENNES ET LE FORET NE SE MONTE PAS SUR UN PERFO CLASSIC. RESTE QUAND MEME UN PRODUIT INTERESSANT.
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monit3072 monit3072
Pésima la situación con atención L cliente
100 cm
Pues llego muy rápido pero mal y no hay manera de descambiar el chat de atención al cliente es pésimo Te ofrecen 20 euros y te quedas con la mercancía pero los euros no llegan nunca te mandan el mismo meil continuamente pero el dinero no X mi parte no creo q vuelva a comprar No hay un tlf es todo vía chat y mei con el mismo pdf Pero no te dan el dinero
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para dar seguimiento a este asunto. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que se resuelva el problema. Por favor, revise su bandeja de entrada periódicamente para ver nuestros mensajes.
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Juan Juan
Pasamanos
100 cm
Enganches débiles
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Martyn Tickner Martyn Tickner
Poor quality fixings
80cm
The bolt fixings are very poor and not suitable when fixing into concrete. I had to buy a more robust set of fixings suitable for concrete
0 people found this helpful
geoff geoff
Satisfied
100 cm
Unfortunately the screws supplied two have snapped and unable to remove but also the heads have rounded off on a couple of others. Apart from the screws a good product.
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Fred Fred
Rampes vevor
80cm
Chevilles de trés mauvaises qualités ainsi que les vis qui ont cassé au serrage. Une demi journée de perdu pour remplacer ces accessoires de fixation et un surcoût. Pose facile, heureusement....
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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