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VEVOR Handrails for Outdoor Steps, 47.2in Length 3 Crossbars Stair Hand Rail Kit, Transitional Stainless Steel Railings w/ Installation Kit, Double-column Staircase Handrails for Seniors,Porch & Deck

Customer Reviews for VEVOR Handrails for Outdoor Steps, 47.2in Length 3 Crossbars Stair Hand Rail Kit, Transitional Stainless Steel Railings w/ Installation Kit, Double-column Staircase Handrails for Seniors,Porch & Deck

Floor-Standing 3 Horizontal Bars 120 cm
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Customer Reviews

4 Out of 5
Based on 291 reviews
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291 Reviews
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Eddie Eddie
Mr
Floor-Standing 2 Horizontal Bars 180 cm
Mr 1 Mr 1 Mr 1
Firstly , a thank you to offer me an opportunity to vent my disappointment with this purchase. I contacted Vevor about the incorrect length screws supplied . Despite many emails the replacement screws finally came but exactly the same length as the ones I was complaining about. I had to purchase an over length screw with nuts to hold the horizontal rail to the vertical support. In less than month after it was installed the surfaces of the "stainless steel" started to show rust through out. Not good !!!
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Rob Rob
Mr
Floor-Standing No Crossbar 180 cm
Please advise when this unit will be delivered
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Martin Martin
zugesicherte Eigenschaften nicht gegeben
Floor-Standing No Crossbar 150 cm
Ich hatte extra angefragt, ob man die Stützen kürzen kann; das wurde zugesagt, Jetzt ist das Paket gekommen, aber die Stützen sind (ohne Schweißgerät) nicht kürzbar. Ich mache daher von meinem gesetzlichen Rücktrittsrecht Gebrauch. Wie erfolgt die Rücksendung und Rückerstattung des Kauforeises? Ich erwarte rasche Nachricht. mfg Dr. Martin Steininger
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Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Patrick Dickinson Patrick Dickinson
Very disappointed
Floor-Standing No Crossbar 100 cm
My handrails were missing parts the job was an hour out of town so I lost half a day driving into town to get the missing components. Other than that they are a good product.
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Erik Claes Erik Claes
Eigenaar
Niet geleverd
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Customer Service Reply: We hebben gemerkt dat het probleem dat u meldde, via e-mail is opgelost. We zijn blij dat uw probleem snel is verholpen. Mocht u nog vragen hebben, neem dan gerust opnieuw contact met ons op.
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Jen Jen
Unusable due to incorrect parts being provided
Done nuts provided with of column heads, making it impossible to attach the handrail to the columns
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Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Tom Tom
Du vol !
Kit non conforme. Il manque les 2 pieces permettent d assembler le kit !
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Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Thoma Thoma
Produit non assemblable.
Il manque les 2 pieces permettant d assembler les pieds a la la main courante. Kit non conforme.
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Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Mai Hans-Jürgen Mai Hans-Jürgen
Herr
Floor-Standing 2 Horizontal Bars 120 cm
Ich würde den Artikel gerne bewerten wenn ich ihn überhaupt erhalten hätte. Meine Bestellung vom 05. November !!! ist ist trotz zahlreicher Reklamationen bis heute ni ht geliefert worden.
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Customer Service Reply: We hebben uw ticket over dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur oplossen en u blijven helpen totdat al uw vragen zijn beantwoord. Houd de reacties op uw tickets en e-mailmeldingen in de gaten.
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Peter Peter
Neviem
Floor-Standing No Crossbar 150 cm
Píšete odoslanie do dvoch dní. Objednal som a zaplatil 9.11.2025 a dodnes ani prepravca DPD neviduje žiadnu objednávku č.13289446967016 a Vy už chcete recenziu. Tovar potrebujem do 15.11.2025 preto som ho objednával že ho dostanem cca do dvoch dní. Nerobí to dobré meno vašej spoločnosti. Lang Peter
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Customer Service Reply: Úprimne sa ospravedlňujeme za neuspokojivú logistickú skúsenosť, s ktorou ste sa stretli. Tento problém sme zaznamenali a budeme ho informovať nášho logistického partnera s cieľom optimalizovať proces doručenia. Ďakujeme za vašu spätnú väzbu, ktorá nám pomáha zlepšovať naše služby. Aktuálne informácie o vašom probléme vám poskytneme e-mailom; prosím, skontrolujte si svoju schránku, kde nájdete ďalšiu korešpondenciu.
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