Customer Reviews for VEVOR 101.6 cm Foldable Z Garage Creeper Mechanic Creeper Stool 204.1 kg Capacity

Good quality! easy trasformable, well supported back and head rest, low fit good maneurable wheels.

Good product

Works as intended and the transition to a rolling seat is easy. A weld on the bottom broke on the second day of use. Customer service was good and they a sending a new one.

Instructions were vague. But it was easy to put together.

A qualidade do material deixa um pouco a desejar

This is a great creeper, but when you make it into a stool, the seat will not sit level. You can barely manage to stay sitting on the seat without sliding off. The one they sent me may not have been built correctly. Not sure.

Worst experience in deceitful (lacking validity and awareness) customer service. Horrible and misleading communications, no acknowledgement of the problem, and no follow-up. Ordered two items online. Paid. Tracking provided. UPS called to say we have your shipment from Vevor but we don't have your complete address. I tried several times to contact UPS (which took days, not hours because everything is automated without human intervention). UPS eventually informed me that only the "shipper" can update the delivery address on the order. I contacted Vevor customer support who assured me "everything has been updated and please be patient while the information is being sent over to UPS which could take a few days. Meanwhile, I noticed on my UPS tracking as I received an update from UPS indicating the items were being shipping and moving again, only to find the items were being sent back to Vevor (likely as undeliverable). Contacted Vevor again, and was told I misunderstood the update from UPS and everything is on schedule and to please be patient. I eventually received a refund on my purchase and never did receive my purchased items. No follow up from Vevor. Extremely frustrating as I had a time sensitive project where I was waiting on these items to complete an important project. I went back to Vevor's storefront to "re-purchase" the items only to find the prices have increased from my original order which means I would have to pay extra in order to give Vevor a "second chance". I decided that their lack of concern for my situation is typical for "human customer service" interactions as the "support agent" is only able to follow strictly written scripts for responses to customers. I get that. This is my only opportunity to present my full experience on my recent purchases. I believe their automated system should have flagged my order as "missing street address for home delivery" and it should have not allowed me to proceed with the purchase without a full delivery address. Whatever the cause of this event I am left feeling as though I did something wrong and they were doing me a favor by refunding my money. This is new age "customer service" in action. I guess I just learned a lesson. Here is the status of my order on Vevor where I was prompted to provide a review of my experience. It says the items were "DELIVERED".

Extremely poor quality, I will return it.

El taburete muy bien. La mesa, sería necesaria mejores ruedas.

Good for the price after all but what could be better is - the wheels are plastic, there where 5 M8 nuts missing in the package. It's strong enough, we'll see it after some time of usage.