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VEVOR Handrails for Outdoor Steps, 4-5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 4-5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Normal Step 4 or 5
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Customer Reviews

4 Out of 5
Based on 246 reviews
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246 Reviews
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Wolfgang Hartelt Wolfgang Hartelt
falsche Bohrungen, am Ende eingedrückter Handlauf
Normal Step 4 or 5
Wir waren mit dem Geländer nicht zufrieden. Die vorgebohrten Löcher waren an den Haltestangen in unterschiedlichen Höhen angebracht, sodass die Querstande nicht horizontal ist. Allerdings kam uns der Kundenservice mit einer Gutschrift entgegen.
0 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Gary Gary
Owner
Normal - 2 PCS Step 2 or 3
Owner 2 Owner 2 Owner 2
Plastic end caps where all busted up Will not stay in Touched base with customer service and no replacement parts available Said we would be giving a $20 gift card Never received it 🥲
2 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
N N
Broken Parts Upon Arrival
Normal Step 2 or 3
Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2 Broken Parts Upon Arrival 2
Upon arrival of the package, it was already torn open. Opening the box further, we noticed that the pieces are dented and broken. It's not usable.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Sheryll Brown Sheryll Brown
Mrs
Normal Step 5 or 6
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Renny Renny
Director of Operations
Normal Step 4 or 5
Technicians complained that the materials felt "flimsy and cheap". These were not the same quality materials as the rails we purchased in the past. These were disappointing.,
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Tom Woodruff Tom Woodruff
Mr
Normal Step 1 or 2
This is for an exact set of stairs. My stairs were a little taller than normal. Because of this it made installation difficult
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stephen Stephen
installer
Normal Step 5 or 6
END POLES tops are not bevel toward to the center
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
Charles Smith Charles Smith
Owner
Normal - 2 PCS Step 2 or 3
Worked very well for my needs
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Frank Frank
Customer
Normal - 2 PCS Step 2 or 3
You show the railing on temps and level but when using on the level part of my steps the bottom bar is too short.
0 people found this helpful
Customer Service Reply: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
Leycuras Leycuras
Rampe
Normal - 2 PCS Step 2 or 3
Livré cassée
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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