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VEVOR Handrails for Outdoor Steps, 4-5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 4-5 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Square Tube

Normal Step 4 or 5
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Customer Reviews

4 Out of 5
Based on 246 reviews
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Steve29 Steve29
Metal handrail
Normal Step 4 or 5
Build quality not brilliant. Base flanges with screw holes not large enough.need to be at least 2" larger. Instructions not clear. Looks OK. Reasonable value considering.
0 people found this helpful
Wolfgang Hartelt Wolfgang Hartelt
falsche Bohrungen, am Ende eingedrückter Handlauf
Normal Step 4 or 5
Wir waren mit dem Geländer nicht zufrieden. Die vorgebohrten Löcher waren an den Haltestangen in unterschiedlichen Höhen angebracht, sodass die Querstande nicht horizontal ist. Allerdings kam uns der Kundenservice mit einer Gutschrift entgegen.
0 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Renny Renny
Director of Operations
Normal Step 4 or 5
Technicians complained that the materials felt "flimsy and cheap". These were not the same quality materials as the rails we purchased in the past. These were disappointing.,
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Bruce Wilson Bruce Wilson
Mr
Normal Step 4 or 5
Awful transaction, package was missing 2 brackets. Was then advised that 2 brackets would be sent ,these went missing. Was really after a complete unit to match other one purchased. Then was asked to take half purchased refund, advised that I still wanted unit but basically only a full refund offered and reluctantly taken. If I hadn't hesitated I could have only got half refund, this is dodgy and against consumer law
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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