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VEVOR Handrails for Outdoor Steps, Fit 1 or 3 Steps Outdoor Stair Railing, Black Wrought Iron Handrail, Flexible Front Porch Hand Rail, Transitional Handrails for Concrete Steps or Wooden Stairs

Customer Reviews for VEVOR Handrails for Outdoor Steps, Fit 1 or 3 Steps Outdoor Stair Railing, Black Wrought Iron Handrail, Flexible Front Porch Hand Rail, Transitional Handrails for Concrete Steps or Wooden Stairs

Step 3 - Black

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JEF JEF
Main courante
Step 4 - Black
Bonjour J'ai bien reçu la commande en parfait état. Le montage a été facile et rapide et le rendu est super. Je souhaite recevoir une facture ou y accéder Remerciements Cordialement JF SANZEY
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Doug Redmann Doug Redmann
Black
Iron Step Handrail Stair Railing Kit Fit 3 Step Black Outdoor Deck Hand Rail
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fabienne fabienne
Manque de finesse
Step 4 - Black
Déçue de la grosseur des éléments qui constituent cette rampe. Semblaient plus fins sur la photo, en réalité c'est gros, pas très esthétique dans notre configuration en tous les cas (petit escalier extérieur)
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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John bushell John bushell
Owner
Step 3 - Black
I ordered over a week ago, and I still don’t have it. Hopefully it will show up.
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Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Carl Cherubino Carl Cherubino
Two step hand railing.
Step 3 - Black
The hand railing is well made. It was easy to install, however there was no Instructions how to install it if you are not sure how. Also I had missing screws. I contacted support and got no help getting the missing screws. At this time the railing is installed with raw looking screws. I cannot find the type of screws that did come with the railing.
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Vevor Customer: Dear customer, Really sorry for any inconvenience caused.Could you please provide us with your order number?Then we will check it for you.If you have any issues, please feel free to contact our customer service support@vevor.com and our customer service will reply your email with the solution within 24 hours
DaveB DaveB
Mr.
Step 5 - Black
Two parts arrived damaged in the package. Customer service sent replacement mounting covers but did not provide a solution for the scratched cross bar. Spent $18 for a can of spray paint to repair it.
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Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Jean-Pierre P Jean-Pierre P
M.
Très bien emballé, instructions de montage complètes et faciles. Le seul problème est que je trouve que le garde-corps est beaucoup trop haut. La hauteur maximum devrait être entre 36’’ et 38 ‘’ pas plus. Je l’ai montré puis démontré car une fois en place c’était beaucoup trop haut.
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Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
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Brenda Rowe Brenda Rowe
Split
Step 3 - Black
These rails are sturdy. They look great. However there's no drainage and the water will get in. Mine split over the winter. I would not recommend them .
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Troy moore Troy moore
Missing parts
Step 4 - Black
I ordered. Two of these rails and only received part of the required hardware. I had to go to local store and buy hardware to complete
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Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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