Customer Reviews for VEVOR Concession Window for Food Truck, 36"x24" Aluminum Alloy Service Window, Up to 85 Degrees Serving Window with 2 Sliding Windows & Awning Door & Drag Hook, for Food Truck Concession Trailer

I installed this in my coffee trailer for a serving window and it is exactly what I thought it was going to be.

Love you the window. It is hard to open and close but very good window.

This was pretty easy to install. I like the idea of it but it’s not the greatest of quality. In fact it’s a little fragile. The “door” is not aluminum which I guess I assumed it would be. It is like a cheap plastic fiber and cracked it just in handling after unboxing. I really should’ve know it would be built cheap when you’re not spending a lot of money. Made it work but just feel it’s a like janky. The hydraulic rams are wicked awesome. You open it and it’s staying up! Wind won’t mess with it!

Arrived with damaged box well packed inside but window inside area was damaged on the side but and mesh had come away that side due to the fact we needed it urgently my husband repaired it as best he could . Courier wouldn’t let me check it before he left and was quite annoyed when I mentioned it ask if I was accusing him of damaging the parcel. Was under the impression that there was sliding windows as part of it but only very thin mesh sliding windows

I knew the product would be cheap, based on the price, but this is far below my expectations. The first box sent was not properly packaged and was damaged. They offered me $120.00 refund if I kept the damaged product! This is for a food truck with strict requirements on mesh to avoid bugs in the trailer so the mesh being damaged and outside of the track is not a small inconvenience…it defeats the entire purpose of the product. The second window was sent and appears to be damaged free but no compensation was offered for my time or inconvenience. I even have to dispose of the damaged window myself. I kept re-escalating requesting compensation and was provided with a sarcastic message back stating “I’m sorry we resolved your compliant by sending you a new window, no further compensation will be offered.” The company clearly sent me an open box item the first time and only offered me a partial refund to keep it and then sends a replacement that was finally properly packaged but no offer to make it up to the customer. Poor quality product and even worse customer service.