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VEVOR Swimming Pool Ladder, 3-Step Double Handrails Stairs with Non-slip Heavy Duty Steps, Max Load Capacity 400 lbs, for 36-48 Inch Inground & Above-ground Pools of Any Decking Surface, Taupe

Customer Reviews for VEVOR Swimming Pool Ladder, 3-Step Double Handrails Stairs with Non-slip Heavy Duty Steps, Max Load Capacity 400 lbs, for 36-48 Inch Inground & Above-ground Pools of Any Decking Surface, Taupe

3 Steps Taupe

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173 Reviews
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gingercarte gingercarte
Flimsy
Would not buy again. Very flimsy made and did not feel confident climbing out of the pool and I'm under 200lb. No way it would handle 350 lb
0 people found this helpful
Customer Service Reply: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jeremy Jeremy
Extras
3 Steps Taupe
It should come with plugs for the holes you put the sand in so it doesn't get in the pool when you drop them in the water and there should be a kit they sale to make it the 4 step style incase someone changes their mind and wants the steps a little taller if wanted without having to purchase the whole set of the 4 steps
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Juan González Perea Juan González Perea
Sr.
3 Steps Taupe
La escalera viene con una pieza dañada, solo estaba bien embalado los laterales de la escalera. ¿Como podemos solucionarlo?? No puedo cargar la imagen porque con tan poca resolución no se aprecia Un saludo y espero su respuesta
2 people found this helpful
Customer Service Reply: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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Carol Carol
Ms
3 Steps Taupe
Tge steps were a little difficult to assemble as instructions were not very detailed.. once installed, the sides kept coming out of their slots. Disappointed.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Randy Murray Randy Murray
Pool ladder
4 Steps Gray
Follow the directions slowly and cautiously. One mistake and we can't get it back apart to get it right. It's going to break if we keep trying.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
jc34 jc34
Un peu juste avec les rampes qui manquent de rigidité
4 Steps Gray
Marches bien adaptées une fois le montage réalisé et l'assemblage comporte quelque pièges façon IKEA chinois Les rampes me donnent des inquiétudes tant elles branlent dans leurs emboitements Le lest est indispensable. Maintenant dans 6 mois comment pratiquer l' hivernage avec les poteaux??
0 people found this helpful
Silvia Silvia
Frau
Die Leiter ist so mittelmäßig, wenn man sich an den Stufen festhält, um rauszugehen holt man sie aus der Schiebe Vorrichtung raus das ist etwas unglücklich. Ansonsten ist die Leiter okay
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Brenda Brenda
Loose Handles Need better support
4 Steps Gray
The stairs are great But the Handles are not..Very loose
0 people found this helpful
sandy logan sandy logan
Stair
4 Steps Gray
We had a couple issues with the stairs. One they kind of float away, even though we put the sand in as recommended. And the bottom stair keeps disconnecting. We filled like four milk jugs with sand to help. Keep it keep it down.
0 people found this helpful
George w reither iii George w reither iii
CEO
4 Steps Taupe
The whole thing snaps together, except for a few screws to hold the railing in place, which isn't a bad thing, but the whole back section with the top step, detached from the section with the three bottom steps while it was in the pool. Feels pretty sturdy though when it's together. I think it may come apart again with more use. I need to figure out a way to prevent that, which I shouldn't have to do. Shipping was very fast, a couple days. It looks nice, but I can't give it more stars unless the design of it gets updated.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.

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