Customer Reviews for VEVOR Handrails for Outdoor Steps, 3-4 Step Stair Hand Rail Kit, Transitional Iron Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, Black Retro Arch

Sadly arrived damaged. Badly scatched, will be returning

The rails are good, I ordered 2 but for both something was missing like some nuts, screws and washers, had to buy myself. And one was a little bit scratched, but overall quality is good..

Not bad at all. This is my added comments, THIS PRODUCT STARTS TO RUST IMMEDIATELY AFTER FIRST RAIN!!!!

Missing a main component. Takes forever to get through to someone and days for them to answer . Eventually got a refund.

I couldn't find a matching rail system for the rest of m my deck on your website. I ended up hiring a contractor. I s hoping to do the entire thing myself.

The product itself was fine, but it was packaged and transported so poorly that there was considerable to the finish that I have had to try to match with black paint. This should not happen!

A part was missing. I had to go to my local Canadian Tire Store to buy the hardware to complete the assembly.

Parts were missing so I could not put it together, I asked if I could send it back but tjhey did not say I could get a refund.

Terrible instructions. Poorly sized fasteners. I almost returned it, but I needed a handrail asap accordingly to state and local law. I'll forge my own handrail next time.

I would definitely think twice before ordering these. I've ordered 2 separate sets of these from Home Depot and the way they are packed is completely ridiculous. I've sent 4 of these damaged packages back to them with no problem. I decided to get them straight from vevor this time but the same issue as the other 4. Damaged and not usable for my clients. I'm in the process of trying to return these but the person in customer service must be visual impaired because they tell me they are fine. Tell my client who's paying for them that the scratches are all in your head. I've never had such a bad experience with a company's customer service before. Looks like I won't be purchasing anything else from vevor anytime soon.