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VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

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Robert Robert
Brookes
Saw is making a bad rattling sound on tick over. Only used half a dozen times, no more than a couple of hours total to trim domestic firewood. Sounds like clicking /rattle noise coming from clutch side. Afraid to use it. Please advise
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Danny Danny
Broke handle
The handle on this saw gave up on life after about four tanks of gas. I had it wedged in a limb (as one does), and when I tried to pull it free, the handle decided it had seen enough and slid off about four inches — yanking the wires right out of the on/off switch. At that point, the saw was about as useful as a paperweight with confidence issues. Vevor offered to send me a replacement handle, which would’ve been great if the wires hadn’t also gone on strike. Their next solution? Offering me $28 to hunt for parts locally and fix it myself, as if I had a chainsaw repair shop in my back pocket. I even bought the warranty because I suspected this thing might not survive long — and guess what? Not once did they offer to replace the whole saw. That $10 warranty might as well have been a donation. Unless you enjoy wasting money or need a prop for a “How Not to Build a Chainsaw” documentary, avoid this saw. I’ll give credit where it’s due: the chain stayed sharp through four tanks of gas… but the rest of the saw apparently wasn’t up for the same commitment.
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Steve Steve
Mr.
I ordered my Vevor gas chainsaw on October 26th. It never came. I finally got my refund but was not ale to talk to a real person. It was supposed to be a gift but again, it was never received. I paid $70 forth delivery. Luckily that was refunded as wel. I will never buy anything from this company.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
kevin chadick kevin chadick
Chainsaw
Have. Not received yet.
1 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Glenn F Prucha Glenn F Prucha
Gas chainsaw
No good ,started up right away than would not start up again took 4 days ,still not running right ,no answer from tech support
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kettensägen User Kettensägen User
Säge startet nicht
Die Säge pünktlich geliefert, nach dem Befüllen von Benzin im richtigen Mischungsverhältnis mit 2-Takt Motorenöl und befüllen mit Ketten Öl, springt die Kettensäge nicht an, bei gezogenen Choke (Kaltstart). Bei dem Überprüfen der Zündkerze, kommt nur ein ganz schwacher blauer Funken, eine neue Zündkerze bestellt, das gleiche, jetzt habe ich noch eine Zündspule bestellt um das Auszuschließen (den Luftspalt der Zündspule zum Rotor überprüft), Benzingemisch kommt an. Den (Kontaktieren Sie uns angeschrieben) keine Antwort. Das ich ich die Gewinde nachschneiden musste bei der Montage der Anschlagkralle vernachlässige ich mal, die mitgelieferten M5 Schrauben gingen erst gar nicht rein. Die Zündkerze quetscht an den Luftfilter an den Lamellen, zu wenig Spielraum ist auch nicht das Optimum. Wenn hier die Funktion Video wäre würde ich das hier reinstellen.
1 people found this helpful
Customer Service Reply: Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie Schwierigkeiten mit dem Produkt hatten. Wir haben ein Ticket für Sie erstellt, um den Sachverhalt weiter zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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ROUS ROUS
Jacques
Beste, Op 16 oktober 2025 kochten we deze boomzaag. Tot op heden, ondanks ontelbare mailtjes en beloftes van uw diensten , kunnen we de zaag niet gebruiken. Ze kan niet gestart worden. Wij zijn dus zeker niet tevreden over het toestel en de klantenservice.
0 people found this helpful
Customer Service Reply: Bedankt voor uw feedback. Het spijt ons zeer te horen dat u problemen met het product hebt ondervonden. We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Stuart Wilson Stuart Wilson
Mr
The saw was a little hard to start . The pull chord. Just had a recoil sometimes. Today I pulled it and it started clicking. Pulling and not making any contact with starter wheel .I opened it up to find a piece of plastic. So the pull chord has plastic instead of metal . Im very unhappy with this . Poorly made .
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
K. Schreiter K. Schreiter
Herr
Alles was es zu sagen gab habe ich ihnen gestern schon geschrieben . Kein weiterer Kommentar!!!
1 people found this helpful
Customer Service Reply: Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie Schwierigkeiten mit dem Produkt hatten. Wir haben ein Ticket für Sie erstellt, um den Sachverhalt weiter zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Christophe Christophe
tronconneuse
démarre déjà difficilement a froid .des que la machine est chaude ,impossible de la démarrer ,jusqu'a s'en démonter l'épaule . j'ai même essayé au start pilot ,rien n'y fait :il faut attendre qu'elle refroidisse . c'est dommage ,quand elle a démarrer cela fonctionne bien ,mais il faut la demarrer. de l'argent foutu en l'air ; j'ai acheté une STHIL ,c'est le jour et la nuit ;elle démarre au 1er coup ,2 coups, a froid le matin
0 people found this helpful
Customer Service Reply: Bonjour, nous sommes désolés d'apprendre votre expérience et vos commentaires nous sont très précieux. Un ticket d'assistance a été créé afin que notre service client puisse vous contacter directement. Il vous contactera par e-mail et vous tiendra informé jusqu'à la résolution complète du problème. Veuillez consulter votre boîte de réception pour consulter nos messages. Merci de nous avoir permis de remédier à la situation.
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