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VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

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Customer Reviews

4 Out of 5
Based on 1883 reviews
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1883 Reviews
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Sergio Lopez polo Sergio Lopez polo
Motosierra
Los comentarios son negativos total eché una semana intentando solucionar el problema de la motosierra que no encendía al final tuve que repararla yo y ustedes cada vez que se les escribe al servicio de atención al cliente ponen una máquina que dice que no da localizado el pedido y que lo siente mucho que diga cuál es el problema es una vergüenza atendimiento al cliente para vender vending rápidamente pero para atender un problema ponen una máquina espero que mis comentarios se vean al igual que se ven los comentarios buenos
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Michael Stanley Michael Stanley
Review
The chainsaw will not start. Tried every idea that works on other saws to no avail. Help, guess I will have to find another brand that actually works.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jose Jose
Chainsaw
Bought the 25.cc chainsaw and the handle broke so vevor replaced it, but now the new one is leaking bar oil from reservoir. It would be fantastic if the machine didn't leak because it leaves a mess wherever I leave it.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
David Smyth David Smyth
Mr
The chainsaw arrived very quickly, the trouble is it will not start. And now the customer service team are dragging their feet to replace the chainsaw or refund. Comparing the build quality to my other saws (Stihl & Husqvarna) the materials seem very cheap and flimsy, but I guess you get what you pay for. In this case a chainsaw that will not start and the stress of dealing with a slow or obstructive customer service process.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rome Rome
Tronçonneuse
Machine ressu très rapidement,mes ne fonctionne pas.Le SAV est nulle ils ont rien fait pour moi je me retrouve avec une machine qui marche pas à 97€ .......Je suis pas contente 97€ dans le ........🤬
0 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Robert W Lane Robert W Lane
Cannot get it assembled
The assembly instructions, though they seem detailed, do not seem to translate. Though I am trying to follow them they are not working out in reality, though I tried, the instructions are not assisting me and I see it is not correct. It is very frustrating and I can't move forward beyond this point. The chainsaw is useless unassembled. Very unhappy.
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jarrod s brown Jarrod s brown
Chainsaw
Worst ever purchase can't ever get parts right 3 months can't even run the saw it has never started
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Louvet Louvet
Reclamation
Bonjour, je n'ai jamais reçu ma commande. Comment peut-on écrire "livré" ? Je voudrais savoir d'où vient cette arnaque, car moi, je n'ai jamais rien reçu.
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Antonio Rodríguez Antonio Rodríguez
Motosierra de gasolina
Una perdida de dinero, la motosierra no había manera de arrancarla, trate de devolverla pero VEVOR lo puso muy difícil para que la pudiera devolver, así que al final desistí y me quedé con un trasto que no funciona y me costó 85€. Y gracias a la IA. No había manera de poder solucionar el problema. Gracias VEVOR, ganasteis 85€ pero habéis perdido un cliente para siempre.
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Hugo Hugo
Gérant
Problème pour tendre la chaine, du coup peu d'efficacité sur la coupe. Décevant
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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