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VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

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Mountaineer Mountaineer
Won’t work after 5 minutes.
Worked the saw in the yard for a couple of days and everything was good then it started losing power. Went through the owners manual and followed everything as outlined and still losing power after five minutes of runtime. Good gas, proper ratio, clean filter, spark plug works properly and still have issues. When using the saw longer than 5 minutes the performance decreases considerably. I’ve tried everything to correct the problem but still not working properly…
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Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Donnie Meeks Donnie Meeks
Mr.
I have only used the saw once. Started in about three pulls and cut great. Now for the negative. Gas was leaking from the fill cap. After several attempts to stop the leak without resolve I swapped the oil and gas cap which fixed this issue. I only cut one 6 inch piece of wood with to see how well it cut. Afterwards I stored the saw once my workbench full of gas and oil. Within about ten days all the gas and oil had leaked out on my workbench, and it did not leak out of the caps. I purchased this saw to carry in my off-road truck. I suppose that’s not a viable option unless I want gas and oil leaking inside my truck. I’m very disappointed in this saw only because of the gas and oil leaking out.
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Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ferreira Ferreira
Tronçonneuse
Manque la chaîne de coupe et le casque très dessus veuillez me contacter aux plus vite merci
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Customer Service Reply: Veuillez accepter nos plus sincères excuses pour les désagréments causés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à régler ce problème dans les plus brefs délais. Nous vous tiendrons au courant par courriel ; veuillez consulter votre boîte de réception.
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Eric Eric
Bof
Frein HS à la réception, le réservoir de chaîne fuit à l’arrêt…. Faut pas s’attendre à avoir une machine de marque pour ce prix ….
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Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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pablo pablo
motosierra
no j hice ni un deposito con ella y dejo de dar chispa y encima les escribo y en lugar de leer los correos y enterarse denlo que les digo solo saben decirme que puede ser al final me mandan una nueva pero las vuelta me las he dado yo
1 people found this helpful
Customer Service Reply: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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Richard Hodges Richard Hodges
Need new chain bar
Chain bar was bent chain would not stay on bar I need a new bar
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mat Mat
Tronçonneuse
Reçu jeudi, monté démarrer sans soucis. Essai vendredi abbatu deux arbres, aiguisé la chaîne le soir puis samedi matin je fait tomber un arbre sans problème et le second des étincelles au niveau de la chaîne et la chaîne qui ne tourne plus! Deux utilisation et machine hors service, j'attend de voir la suite car c'est dommage j'étais plutôt satisfait au premier abord...
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Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Ran Merritt Ran Merritt
Logger
Love the saw, but arrived with right side panel cracked. Assembled saw, runs great, love it, but panel will fail. Please send me the right side panel that has the chain brake attached and then good to go.
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Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Trent Trent
Non running chains aw
Would no start. I coughed like it wanted to a couple of times but she was it. Wouldn’t even start with starting fluid. Changes spark plug, still wouldn’t start. Had to drop off to local guy to fix it. He said carburetor was not getting gas for some reason. He finally got it going but it cost me $56. Will not buy anything else from Vevor
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Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Ciaran Boyle Ciaran Boyle
Mr
Not too sure about this chainsaw. It's quite smokey and yes I have the correct petrol/two-stroke mix in it and the chain brake doesn't stop the chain??? The plastic covers on the saw seem to be made from a low grade plastic
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.

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