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VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

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rogerlmartin7 rogerlmartin7
Warranty
Warranty  1
I just recently purchased this Saw and the side panel tabs are broken. I’ve requested a new side panel and I keep on getting the runaround. I’ve been spending a lot of money here lately with this company but if I don’t get a new panel, I’m probably gonna go buy anything else from them poor Customerservice.
2 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Reiner Reiner
Sicherheit
Sicherheit 1 Sicherheit 1
Sehr geehrte Damen und Herren, ich habe ihr Produkt erhalten und bin tief enttäuscht. Die Motorsäge hat keine Kettenbremse entgegen der Beschreibund. Der Hebel der angeblichen Bremse ist ohne Funktion was für einen Leihen Lebensgefahr bedeuten kann. Die Kette gleitet egal ob der Hebel gezogen o. gedrückt wird! Ein weiteres Problem ist das Starten der Motorsäge. Meine alte Stihl läuft nach dem zweiten Versuch, diese läuft mit viel Glück und Startpilot nach 30min kurz an. Absolut unbefriedigend, nein eher mangelhaft. Ich bitte um Lösungsvorschläge oder Tausch gegen ein funktionierendes Gerät, sollte das nicht gehen gegen Rückerstattung und Abholung der Motorsäge. R.Nold
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für die weitere Bearbeitung dieses Anliegens erstellt. Unser Kundenservice wird Sie per E-Mail kontaktieren und Sie über den Fortschritt auf dem Laufenden halten, bis das Problem gelöst ist. Bitte überprüfen Sie Ihren Posteingang zeitnah auf unsere Nachrichten.
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An*** An***
Dangerous saw - do not buy (also it is not 62cc)
Dangerous saw - do not buy (also it is not 62cc) 1 Dangerous saw - do not buy (also it is not 62cc) 1 Dangerous saw - do not buy (also it is not 62cc) 1 Dangerous saw - do not buy (also it is not 62cc) 1
These EU versions are different from the US versions. This is a ultra low-quality, trash chainsaw. Mine came complete with a cracked air filter, compression loss, and a screw that came loose and wreaked havoc on the flywheel, sending dangerous shrapnel flying. DO NOT BUY THIS SAW. Vevor needs to pull this trash off the market. Edit: Turns out that this saw is actually 54cc. The piston measures 45mm (not 45.2mm like many other "62cc" saws) and is based on a much cheaper chassis than the US model. So there's no upgrade path for the top end either. This european model is a massive downgrade from the US model.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Go*** Go***
It was no good
It was no good  1
Purchased in July 26 - unfortunately it didn’t ever start from out of the box - it had spark it had fuel just never fired - I used ether to get a fire but no luck - I determined that the fly wheel and magnetic pick up for the ignition was “clocked” wrong and was firing close to the bottom of the stroke No spares available for the Chinese motor ?? Vevor did refund after a lot of emails (so thank you) - brand new and went in the bin so no testing at assembly — Gordon
0 people found this helpful
Customer Service Reply: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
ej.rivera79 ej.rivera79
Poor quality
Poor quality  1 Poor quality  1
Came in broke
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
da*** da***
Impossible à démarrer
Suite au remplacement de la première défectueuse, j’ai reçu une nouvelle qui après avoir été montée, a fonctionné quelques pour test, sans problème. Ce WE, chantier en vue....Impossible de redémarrer la tronçonneuse. Apparemment, bougie déposée, il y a une étincelle !!! Au bout de quelques essais, ion sent l'odeur d'essence...mais aucun signe de démarrage, avec ou sans starter....c’est décevant ! Que dois-je faire ? Merci de votre réponse. Cordialement. D. BARRAULT
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous vous présentons nos sincères excuses pour la gêne occasionnée par le problème que vous avez rencontré. Nous traitons actuellement ce point via le ticket d'assistance n° [464026865379328]. Veuillez surveiller l'adresse e-mail associée à votre commande et nous répondre par ce biais.
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Robert Robert
Ne démarre pas ,neuve..
J'ai ouvert le carton hier, et malheureusement je n'arrive pas a démarrer la tronçonneuse malgré l'usage d'un carburant prêt a l'emploi de qualité...il semblerait que l'allumage se fasse bien car étincelle a la bougie..
0 people found this helpful
Customer Service Reply: Nous vous remercions pour votre retour. Nous sommes désolés que le problème rencontré avec votre tronçonneuse à essence VEVOR de 455 mm vous ait causé des désagréments. Un spécialiste a été chargé de vous contacter dans les 48 heures, via le ticket n° 464036142131200, afin de vous proposer une solution adaptée. Veuillez consulter l'adresse e-mail associée à votre commande et nous répondre.
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Leclaire Florent Leclaire Florent
SAV top
Je suis tombé sur une tronçonneuse avec un défaut, elle n'a jamais démarré, malheureusement cela arrive. Mais après échange avec le service client, elle m'a été remboursée.
0 people found this helpful
Customer Service Reply: Hello, we have reached an agreement with you regarding the issue you reported. We hope you are satisfied with our solution and will trust us again. Thank you again for your support and understanding.
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Tim Keyes Tim Keyes
Failed after two cuts
Not happy. Started and ran well. Cut two logs and chain came off and damaged the chain and blade. Cannot locate replacement parts
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 463852883568640] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
JEROME BERNARD JEROME BERNARD
NE RECOMMANDE PAS !
Extrêmement déçu impossible a démarrer ! Ne recommande pas !
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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