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VEVOR 2 Wheels Dog Wheelchair for Back Legs, Pet Wheelchair Lightweight & Adjustable Assisting in Healing,  Dog Cart/Wheelchair for Injured, Disabled, Paralysis, Hind Limb Weak Pet(S)

Customer Reviews for VEVOR 2 Wheels Dog Wheelchair for Back Legs, Pet Wheelchair Lightweight & Adjustable Assisting in Healing, Dog Cart/Wheelchair for Injured, Disabled, Paralysis, Hind Limb Weak Pet(S)

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AIZAC AIZAC
Fauteuil roulant chien
S
Produit conforme à mes attentes
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Percy Percy
Ms.
L
It's very fussy and hard to get the dog into, so for an injured dog who can't stand for long, it takes too long to get him into the apparatus.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Brian Brian
Only should be used for old and permanently injured dogs
L
Unless your dog is very old or is missing limbs or use of the limbs, this should not be used. During surgery recovery, this was purchased and my dog tipped several times. The back wheels should be able to steer as well to prevent tipping. It was also a pain to put all those straps around him in a comfortable manner, that will support their weight, while also allowing them to still pee. I would not recommend unless your dog is permanently disabled.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Ximena Ximena
Muy mal servicio, no recomiendo comprar nada
M(Design 2)
Muy mal servicio, no recomiendo comprar nada 1
Llevo desde el día 23 de abril solicitando una devolución y no tengo respuesta a mi solicitud. Compré para mi mascota esta silla de ruedas, porque tiene problemas en las patas traseras, pero no se ajusta y quise de volverlo pero hasta el día de hoy no tengo ninguna respuesta. Estoy muy decepcionada y realmente no volveré a comprar nada más aquí.
1 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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JK JK
VEVOR Dog Wheelchair for Back Legs, Lightweight
L
Instructions were good, easy to assemble, and adjust Once our Shepherd is harnessed in properly, she loves it, however… it takes two of us to get her in there, it is not consistent, the screws keep coming out and are too small, especially in winter when your hands are cold. It has been a very frustrating experience for us. The idea of the chair is brilliant, but it has not been by any stretch a joy to use. I would be hard pressed to recommend it to anyone as once it’s on her, it is not consistent with the time before and we are doing the same thing every time. The fabric piece that goes between her legs and supports her back end is very tight. When she urinates, it goes over the fabric between her legs and has to be washed every time The strap that goes over her shoulders toward the front. Is way too tight. The minute we loosen it, she loses support even with the tummy strap. We have considered returning it many times, but due to the necessity of it, we keep struggling with it. It has not been an easy process. A joy when it works, extremely frustrating to get to that point.!!
2 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Linda Salazar Linda Salazar
Mrs
M
Mrs 1
Product to big. Bought 2cd smaller but my dog passed. Didn't get to use either one. Tried returning but it's so hard to return product. Chat but left on hold twice. I was emailed but I don't check email very often. I just gave up now I'm stuck with them. Out of 95.00. not buying anymore
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for your loss and any inconvenience this has brought .We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Marie Berry Marie Berry
Dog walker
L
Dog walker 1
Package arrived 2 weeks after we needed it for our dog and I have now been told that the company does not “recommend” returning it! I specifically purchased this item from Vevor because they DO have a return policy! I will never purchase from here again!
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Danka  Jovanovic Danka Jovanovic
Very bed customer service
I try to exchange for size up. The response from customer service was that I should reed the description before I buy. That was it. Horrible response especially when you have a dog with special needs. I will never buy from this company ever.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Debra S Edwards Debra S Edwards
Owner
Never got it
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
San San
Wózek inwalidzki dla psa L
L
Wózek średnio można dopasować. Mało tego zero kontaktu ze sprzedawca a chce zrobić zwrot. Za chwile się okaże że już jest po terminie i mogę tego odzyskac pieniędzy a kwota za wózek nie jest mała bo prawie 600 zł. Firma vevor utrudnia wykonanie zwrotu.
0 people found this helpful
Customer Service Reply: Otrzymaliśmy Państwa zgłoszenie dotyczące tego problemu. Nasz zespół obsługi klienta zajmie się Państwa sprawą w ciągu 24 godzin i będzie nadal udzielał pomocy, aż do momentu rozwiązania wszystkich Państwa problemów. Prosimy o śledzenie odpowiedzi na zgłoszenia i powiadomień e-mail.
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