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VEVOR Handrails for Outdoor Steps, 2 PCS 2-3 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete & Porch & Deck, Black Square Tube

Customer Reviews for VEVOR Handrails for Outdoor Steps, 2 PCS 2-3 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete & Porch & Deck, Black Square Tube

Normal - 2 PCS Step 2 or 3

Customer Reviews

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252 Reviews
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Sheryll Brown Sheryll Brown
Mrs
Normal Step 5 or 6
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Tom Woodruff Tom Woodruff
Mr
Normal Step 1 or 2
This is for an exact set of stairs. My stairs were a little taller than normal. Because of this it made installation difficult
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Stephen Stephen
installer
Normal Step 5 or 6
END POLES tops are not bevel toward to the center
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
Steve29 Steve29
Metal handrail
Normal Step 4 or 5
Build quality not brilliant. Base flanges with screw holes not large enough.need to be at least 2" larger. Instructions not clear. Looks OK. Reasonable value considering.
0 people found this helpful
Wolfgang Hartelt Wolfgang Hartelt
falsche Bohrungen, am Ende eingedrückter Handlauf
Normal Step 4 or 5
Wir waren mit dem Geländer nicht zufrieden. Die vorgebohrten Löcher waren an den Haltestangen in unterschiedlichen Höhen angebracht, sodass die Querstande nicht horizontal ist. Allerdings kam uns der Kundenservice mit einer Gutschrift entgegen.
0 people found this helpful
Customer Service Reply: Hallo! Es tut uns sehr leid, dass Sie mit unserem Kundendienst unzufrieden waren, und wir nehmen Ihr Feedback sehr ernst. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben – Ihre Rückmeldung ist uns sehr wichtig, um dies zu beheben und uns zu verbessern. Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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jaime romaña jaime romaña
Barandilla
Normal Step 1 or 2
Barandilla 1
Le faltan piezas
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Renny Renny
Director of Operations
Normal Step 4 or 5
Technicians complained that the materials felt "flimsy and cheap". These were not the same quality materials as the rails we purchased in the past. These were disappointing.,
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Pepsi Pepsi
Mr
Normal Step 2 or 3
No instructions. Not the same as their illustration handrail plain not as the previous two that we had bought. Different fixings without instructions.fitted only yesterday.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
bob83 bob83
particulier
Normal Step 1 or 2
système d'attaches pas bons différents du modèle 4-5 marches. tube a fixer au centre mesure 24,5 cm alors qu'il y a 28 cm entre les barres verticales donc impossible à fixer. début de corrosion a l'intérieur des tubes et peinture qui s'écaille très facilement. modèle à eviter.
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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James Gill James Gill
Railing
Normal Step 5 or 6
Can't review, FedEx delivered it to someone else and has not been able to find it. I haven't heard back from FedEx ex. You may want to switch delivery companies.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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