Customer Reviews for VEVOR 178 x 47" Patio Awning Retractable, Awning Sunshade Shelter with Manual Crank Handle, Outdoor Patio Canopy Sunsetter Deck, Adjustable Height from 86 to 122 in, for Patio/Balcony/Yard, Dark Gray

Did not come with complete hardware. I am missing a bracket, bolts, & drill bit. The instructions don't say what size drill bit is needed or what size the bolts are. I had to take the box of hardware & instructions to Home Depot. Three associates tried to make sense of the instructions & hardware & sent me home with a 5/8 drill bit. The customer service team is giving me the run around. They are telling me I have 3 brackets & a drill bit. I have photos to show what came in the package & they are wrong. They don't have phone number so it's all chat & email. I have not had resolution & they want to close my ticket. I have paid a handyman to install & it's just hanging off the side of my house because the box did not come with complete hardware & it has horrible instructions! PLEASE SEND ME A COMPLETE HARDWARE REPLACEMENT WITH A DRILL BIT!!

Cheap and this company is horrible. They do not back their products even when issues occurs within manufactured limited warranty. Horrible.

Only had it for a few weeks and the canopy stitching has come apart. Very cheaply made. Not happy with this at all!

I should have returned it. It doesn't extend out far enough and the side bars are a menace. I don't recommend

The user did not leave any written comments.

The awning roller sags at least 1.5-2” inches the middle which leaves the awning it self loose in the middle. When the awning is rolled outward, the ends have to be tied down because any little wind will lift the awning and arms upward and they usually come slamming down. I have dealt with customer service and they are responsive.

I put it in the garbage. Worst purchase of my life. I accepted your 113$ refund, cause I don't have time to waste. But It would have been more honest to refund me completely.

The awning roller sags at least 1.5-2” inches the middle which leaves the awning it self loose in the middle. When the awning is rolled outward, the ends have to be tied down because any little wind will lift the awning and arms upward and they usually come slamming down. I have dealt with customer service and they are responsive.

This product is horrible. None of the parts are leveled, you can figure it out as you go along. Ok no big deal... Then comes the manual poor image quality. Parts are left over as they are not in the manual, example part L. Manual says one wrench is needed, no biggie ok I'll use two. Page 10 has the plastic bracket shown the wrong way. The roller for the canopy and a sharp so I recommend shaving it so it doesn't cut the canopy. Also when inserting the plastic tubes in the canopy use water, its impossible to get them all the way unless you use a fish tape like I did... Parts were scratched upon arrival, with aluminum and paint it will seperate and bubble up. I emailed support, the 24/7 is useless. Expect email 48hrs later asking for pictures when I asked for clarification on the manual. Returning the product, does seem good quality but bad manufacturing process and really bad assembly manual.

I have only one comment: Vevor is selling cheap stuff.