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VEVOR 12 Ton Porta Power Kit, Portable Hydraulic Jack with 4.6 ft/1.4 m Oil Hose, Auto Body Frame Repair Kit with Storage Case for Car Repair, Truck, Farm

Customer Reviews for VEVOR 12 Ton Porta Power Kit, Portable Hydraulic Jack with 4.6 ft/1.4 m Oil Hose, Auto Body Frame Repair Kit with Storage Case for Car Repair, Truck, Farm

12 T Orange

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Rayon Rayon
Press
4 Tonss Red
OK so not bad I needed the bigger one for my project so this one i had to give it to someone who needed it more
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Country Cracker Country Cracker
12 ton Porta Power
12 T Orange
1st use. Would not Build pressure. was only quarter full of Hydraulic fluid. So I filled it up, still would not build Pressure. Line was full of air. So after that it started to work fine till Hydraulic fluid started pouring out the Head of Ram. I would not Recommend this tool at all. Starting to think the word VEVOR means "Crap" in some Language.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Gunru Gunru
Ram has a weal spot.
12 Tonss Red
Which using the ram, the fitting gave in and the ram was bound at an angle and would not retract!
0 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Y Y
Vevor 20T porta power
20 Tonss Red
Had a problem with the ram not retracting when I opened the valve after the second time using. Managed to sort out the problem but would have expected this not to have occurred with a brand new tool. Came in a metal case with wheels which was an unexpected bonus.
0 people found this helpful
Customer Service Reply: Dear valued customer, Your feedback is appreciated. Please accept our apologies for any inconvenience. For fast help, visit the "Contact Us" section on our website—our after-sales team will assist promptly. Thank you for your understanding.
D D
Owner
12 T Orange
Owner  1 Owner  1
Many attempts to get case replace BUT KEPT GETTONG THE RUN AROUND. CASE WAS UNUSEABLE.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
technische dienstleistungen technische dienstleistungen
ich
12 T Orange
schön schwer. schön lackiert. schöne scheisse. mit einer luftpumpe kann selbst mein sohn mehr druck aufbauen. das keines der vielen zubehörteile irgend etwas drückt oder hebt, das kann jeder kuhfuss besser. da ich es erst nach langer zeit erstmalig ausgepackt und getestet habe qualifiziert mich zum looser, pech gehabt. hättest es ja zeitnah reklamieren können. es ist sicherlich nur eine kleinigkeit die ich irgendwann selber repariere, so was wie der monteur in china hat nur die eine kugel vergessen, oder eine dichtung, oder hatte einfach zu viel geraucht und einen schlechten tag an seinem ersten tag wo jemand ihm erklärt hat was er tun sollte, eine richtige fachkraft. jetzt kommen sicher viele texte das ich zu dumm wäre es richtig zu bedienen, so in der art ich muss die ablasschraube zudrehen. mit verlaub, wenn ich die noch weiter zudrehe kommt die am anderen ende wieder raus und dann bin ich zweimel looser weil ich es dann selber kaputt gemacht habe.
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Paul Leeson Paul Leeson
Owner
12 T Orange
Right out of the package and the hydraulic cylinder would not hold pressure. I checked the oil level in the pump and it was sufficient for what I needed to do. After reporting this to the company they offered to have me ship it back to wherever it came from and wait for a replacement or refund approximately half the purchase price. I decided in the end to keep the defective tool as a reminder of where not to buy any of my tools in the future.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
Doc Doc
Just an old guy
4 Tonss Red
Well, The pump didn't work right out of the box. Pump had no oil. Had to go buy oil. Pumped it 100's of times and got nothing. Bled the system as described. I had to send them a video of it not working. Then they didn't have one in stock. Had to wait, wait, wait. Short story, a month later from the time of the request for replacement, I got a return shipping label. I will have to say they were in touch about every 3 days, telling me they were waiting on a shipment. In hindsight, I should've insisted on a refund in the beginning instead of waiting on a replacement pump, which never came. Hope to get a new one and plan on it working as it should.
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jorge tavares Jorge tavares
Macaco hidraulico portatil
12 T Orange
O macaco nao esta a funcionar. O oleo esta ok eu tento trabalhar e nao tem forca e recolhe logo que deixo de bombear....com a torneira bem fechada. Nao estou nada satisfeito. A roda de aliviar a pressao vinha partida. Posso enviar video do problema . O meu mail é jorge_branco30@hotmail.com
0 people found this helpful
Customer Service Reply: Pedimos sinceras desculpas pelo incómodo causado pelo nosso produto. Compreendemos perfeitamente a frustração que pode surgir quando se depara com uma falha durante a utilização. Estamos empenhados em resolver esta questão o mais rapidamente possível. Enviaremos uma atualização sobre o seu problema por e-mail; por favor, verifique a sua caixa de entrada para mais informações.
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Kfaz Kfaz
Customer service is a joke
12 T Orange
Ordered the hydraulic jack, came completely damaged from shipping, hydraulic fluid leaked out all over. Immediately Contacted vevor with photos of damage. Requested a replacement, not refund bc we really wanted the product, Every email was met with “looking into it, will respond 48 hours. 1st response was an offer of $30usd, nope, 2nd offer $60usd, and said to @bring it somewhere to be fixed! again -no, last offer $90usd…No! At this point, no offer of replacement and with their bs reasons we finally demanded full refund having to remind them of their 30 day refund policy and threats of reporting them, All this bs back n forth wasted 3 weeks of our time! Would have loved to have tried the product but it’s their loss. Will never use them again!
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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