Customer Reviews for VEVOR 101.6x101.6mm Post Base 10 Pcs, Inner Size 91x91 Post Base Brackets, Heavy Duty Powder-Coated Post Anchor Matte Black Wood Post Brackets for Pavilion Deck Railing Support Deck Base Plate

Bolt hold down device works poorly, better with just bolts on their own

After not receiving my order for fence post bases for a few weeks I reached out to customer service. I had checked the delivery update and it said 'unable to deliver'. Part of the order had been delivered but this part had not. I was told by customer service that the order was still processing. I advised that the status did not indicate this but said that the shipment was unable to deliver. They assured me it was still in processing. After a couple more weeks i reached back out and was told that the order was indeed sent back. They blamed an incomplete address for the issue. I advised that this was not the case as part of the same order had been delivered. If they had been honest during the first discussion when the status had said that the order was not delivered, job time could have been addressed and a new shipment could have been sent. Instead this misleading information from customer service led to a late job completion and me having to pay more from another supplier for a rush order. Not impressed.