Customer Reviews for VEVOR 10'x13' Outdoor Retractable Pergola with Canopy, Aluminum Pergola with Retractable Canopy, Modern Pergola with Sun Shade Canopy for Patios, Gardens, Decks, Backyards (Beige)

Was missing one part. Luckily I don’t throw away certain things. Used something in its place. The insert to one of the top beams was missing. I had a piece of metal that I could drill a hole but it did kind of make it little off but not that noticeable. Wasn’t worth the hassle of complaining or sending it back/

The design is stylish. Love the canopy. However it's paper thin aluminum. Would not buy if I knew just how thin the aluminum is. One good wind would probably fold it like a drink can.

Although reasonable price and looks nice with the additional decorative features, it was still a big purchase for us brought for a special family occasion, but the after sale service has been so poor we have given up trying now to resolve our issue. We were missing some of the decorative parts, sent emails, part numbers, photos, many times to Vevor but just keep getting emails back saying we haven't replied. Even the on line chat got us nowhere. There is no phone number to actually call and speak to someone - of course there isn't. So really disappointed in the Company. It's a poor way to treat your customers, but what's the point of continuing trying to get our missing parts.

It is terrible in any type of rain. All those holes drip all over underneath leaving outdoor furniture a mess. I bought 2, one for us and one for our adult children. I told them not to bother setting it up. It is worse than having nothing out there.

I bought a pergola from vevor on April 28 and when the product came the quality and the specs were not as advertised. I tried to return it within legal date providing supporting documents and pictures. Vevor refused to take it back and make a refund. I put a legal complaint to bc consumer act and started a dispute with my bank through my credit card. Strongly suggest you not to take the risk with the vendor!!!

Sorry I am able to comment on this item as I purchased it at half price. Vevor failed to to complete my order stating that they had lost my order in the system (after two weeks of looking) but they would not send out a replacement and never stated why? Then just put the money back on my card, even after I asked them to honour my order.