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VEVOR 10'x10' Outdoor Retractable Pergola with Canopy, Aluminum Pergola with Retractable Canopy, Modern Pergola with Sun Shade Canopy for Patios, Gardens, Decks, Backyards (Beige)

Customer Reviews for VEVOR 10'x10' Outdoor Retractable Pergola with Canopy, Aluminum Pergola with Retractable Canopy, Modern Pergola with Sun Shade Canopy for Patios, Gardens, Decks, Backyards (Beige)

10x10 ft Beige Canopy Retractable Soft Top (Basic Model)

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Leo Leo
Speedy Arrival, Stunning and Sturdy Addition
10x10 ft Beige Canopy Retractable Soft Top (Basic Model)
The 10*14ft pitched - roof gazebo with 60mm aluminium columns arrived in record time, carefully packaged to prevent any damage. Assembly was straightforward thanks to the clear instructions. The aluminium construction is not only lightweight but incredibly durable, promising years of use without rusting. Its elegant design has transformed my garden into a charming outdoor retreat, and the team was on hand to answer all my pre - purchase questions promptly. Truly a worthwhile investment for any UK homeowner.
0 people found this helpful
Leo Leo
Speedy Arrival, Stunning and Sturdy Addition
10x10 ft Beige Canopy Retractable Soft Top (Basic Model)
The 10*14ft pitched - roof gazebo with 60mm aluminium columns arrived in record time, carefully packaged to prevent any damage. Assembly was straightforward thanks to the clear instructions. The aluminium construction is not only lightweight but incredibly durable, promising years of use without rusting. Its elegant design has transformed my garden into a charming outdoor retreat, and the team was on hand to answer all my pre - purchase questions promptly. Truly a worthwhile investment for any UK homeowner.
0 people found this helpful
Lisa Lisa
Johnson
10x10 ft Beige Canopy Retractable Soft Top (Basic Model)
Was missing one part. Luckily I don’t throw away certain things. Used something in its place. The insert to one of the top beams was missing. I had a piece of metal that I could drill a hole but it did kind of make it little off but not that noticeable. Wasn’t worth the hassle of complaining or sending it back/
1 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Ina Ina
Mrs
10x10 ft Beige Canopy Retractable Soft Top (Basic Model)
It is terrible in any type of rain. All those holes drip all over underneath leaving outdoor furniture a mess. I bought 2, one for us and one for our adult children. I told them not to bother setting it up. It is worse than having nothing out there.
3 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more assistance, please check our "Contact Us" page online, in the bottom navigation bar. Through this section, submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
Lost item Lost item
Mr
10x10 ft Beige Canopy Retractable Soft Top (Basic Model)
Sorry I am able to comment on this item as I purchased it at half price. Vevor failed to to complete my order stating that they had lost my order in the system (after two weeks of looking) but they would not send out a replacement and never stated why? Then just put the money back on my card, even after I asked them to honour my order.
1 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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