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VEVOR 3 Step Railing Stainless Steel Transitional Handrail fit for Level Surface and 1 to 3 Steps Adjustable Stair Railing Indoor Outdoor Step Railings 99.8 kg Capacity W/ Installation Kit Porch DIY

Customer Reviews for VEVOR 3 Step Railing Stainless Steel Transitional Handrail fit for Level Surface and 1 to 3 Steps Adjustable Stair Railing Indoor Outdoor Step Railings 99.8 kg Capacity W/ Installation Kit Porch DIY

Step 3
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Customer Reviews

4 Out of 5
Based on 193 reviews
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193 Reviews
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Robert martin Robert martin
Poor welding
Step 3
Poor welding 1
I purchased this stainless rail as it looked quite good. However, the spot welds are very poor they didn't hold and the rail lasted approximately one month before it snapped ate the base. I would avoid this product.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Alvaro Corrales Alvaro Corrales
Padtor
Step 3
Poor quality and finish. Verry bad costomer service. Traying to return fon 1a month and wan no possible. Iwill not buy front this company again because costummer service.
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
JMW JMW
Purchaser
Step 3
Ordered 2 handrails. Unpacked one, did not like appearance of lower banister. Tube is too short with long ugly threaded rods connecting the lower tube to the vertical posts. Returned for refund.
1 people found this helpful
Customer Service Reply: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.

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