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VEVOR 3 Step Railing Stainless Steel Transitional Handrail fit for Level Surface and 1 to 3 Steps Adjustable Stair Railing Indoor Outdoor Step Railings 99.8 kg Capacity W/ Installation Kit Porch DIY

Customer Reviews for VEVOR 3 Step Railing Stainless Steel Transitional Handrail fit for Level Surface and 1 to 3 Steps Adjustable Stair Railing Indoor Outdoor Step Railings 99.8 kg Capacity W/ Installation Kit Porch DIY

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John John
Mr
Step 3
Dyna bolts supplied are not M6, they are a different size even though they have M6 written on them. They would not fit in the holes in the upright. typical Chinese shit? You people work it out.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jan Jan
Handwerker
Step 3
Geländer in Ordnung, Befestigungsmittel mangelhaft (Dübel), nach 1. Versuch, eigene genommen
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Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Glenn Glenn
Homeowner
Step 3
Poor instructions, should tell you drill bit size for anchors. Should have template for drilling holes.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience."Contact Us" online for quick help from our after-sales team.We appreciate your understanding.
John Birrell John Birrell
Mr
Step 3
This was a replacement for one purchased 2 years ago, but this one was far poorer quality and fittings were different
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Customer Service Reply: Dear valued customer, Thanks for sharing your thoughts. We apologize for any inconvenience caused. For immediate assistance, please visit our online "Contact Us" section—our after-sales team will assist promptly. Thank you for your understanding.
Leonard Leonard
Mr
Step 3
Poor quality stainless steel showing rust stains after a month
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Klaus Klaus
XXX
Step 3
Einfachste Ausführung. Für diese Preis kann man halt nicht mehr erwarten.
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Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Richard Richard
Mr
Step 3
They look good but fail on many levels. The brackets on the vertical posts were off centre and the angled join mechanism on the handrail does not hold its position when weight is put on it as the discs that join the two sections are smoothe and therefore can easily move despite how tight they are.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert martin Robert martin
Poor welding
Step 3
Poor welding 1
I purchased this stainless rail as it looked quite good. However, the spot welds are very poor they didn't hold and the rail lasted approximately one month before it snapped ate the base. I would avoid this product.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Alvaro Corrales Alvaro Corrales
Padtor
Step 3
Poor quality and finish. Verry bad costomer service. Traying to return fon 1a month and wan no possible. Iwill not buy front this company again because costummer service.
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
JMW JMW
Purchaser
Step 3
Ordered 2 handrails. Unpacked one, did not like appearance of lower banister. Tube is too short with long ugly threaded rods connecting the lower tube to the vertical posts. Returned for refund.
1 people found this helpful
Customer Service Reply: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.

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