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VEVOR Outboard Steering System 13\' Outboard Rotary Steering System 13 Feet Boat Steering Cable with 13\" Wheel Durable Marine Steering System

Customer Reviews for VEVOR Outboard Steering System 13\' Outboard Rotary Steering System 13 Feet Boat Steering Cable with 13\" Wheel Durable Marine Steering System

396cm
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Customer Reviews

4 Out of 5
Based on 76 reviews
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76 Reviews
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David Wigger David Wigger
Not usable
The quick connect on the cable was not crimped on and came off while installing . I talked to customer service the said a replacement cable was sent waited about 2 weeks and 2 rubber hoses and a brass fitting arrived . I was furious and emailed customer service and asked for a complete refund and free return shipping they offered $45 refund I said no complete refund then they offered $90 refund I said no again then a complete refund was issued and no need to return .keep in mind each time I replied it was 1 to 3 days for them to reply .. So my boat was down for almost 2 months with shipping and negotiation.. In the end they did the right thing
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Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
pesimo servicio de entrega pesimo servicio de entrega
No es excelente pero resuelve
El sistema de direccion no es excelente pero resuelve, lo entregaron en una direccion equivocada y tuve que ir a buscarlo, estaba todo empapado de agua cada pieza y la caja rota porque se habia mojado mucho, pesimo servicio de entrega.
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Customer Service Reply: Hola, lamentamos mucho su experiencia y valoramos mucho sus comentarios. Se ha creado un ticket de soporte para que nuestro equipo de atención al cliente pueda contactarle directamente. Se pondrán en contacto con usted por correo electrónico y le mantendrán informado hasta que el problema se resuelva por completo. Por favor, revise su bandeja de entrada para ver nuestros mensajes. Gracias por darnos la oportunidad de solucionarlo.
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Dirección para barco Dirección para barco
Dirección para barco
Lo primero de todo es que NO es una dirección hidráulica sino mecánica. E iba todo muy bien hasta que empecé a ver y los tornillos venían mezclados, Métrica con Witworth lo cual casi me lleva a estropear la carcasa. Menos mal que me dí cuenta y pude cambiar esto. El volante demasiado básico. Tendré que cambiarlo y espero que no sea un problema y el eje sea estandard.
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Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Valentin Valentin
Ior
427cm
Produs ok, pret mic dar caseta vine cu un joc mare (masurat la volan ajunge la 10 grade). Nu are posibiliatetea de a regla jocul din axul casetei.
1 people found this helpful
Customer Service Reply: Am creat un tichet pentru a vă contacta în legătură cu această problemă. Echipa noastră de asistență clienți vă va contacta prin e-mail și vă va oferi actualizări până când problema va fi rezolvată. Vă rugăm să verificați prompt căsuța poștală pentru mesajele noastre.
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Waggie Waggie
Probably ok for small boats
I purchased this steering cable to turn my 130 HP Honda outboard. When I read the installation instructions I found out that there might be a question of whether this cable was adequate for my use. I contacted the technical support and after a week found out that it wasn't suitable. They have offered me a $56 refund. Hardly what I consider fair. In the future I will not purchase anything else from Vevor. You get what you pay for.
1 people found this helpful
Customer Service Reply: Hello, thank you for sharing your experience. We will immediately verify the issue you reported, and once we have any updates, we will contact you via ticket or email until the issue is resolved. We sincerely apologize for the inconvenience this has caused you.
fz fz
s
don't buy anything from VEDOR, not possible at all to return the product you wish to
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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