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VEVOR Ultrasonic Cleaner 30L Jewelry Cleaning with Digital Timer Ultrasonic Cleaning Machine for Jewellery Rings Watches Eyeglasses Dentures Coins Metal Parts Commercial and Home Use (30L)

Customer Reviews for VEVOR Ultrasonic Cleaner 30L Jewelry Cleaning with Digital Timer Ultrasonic Cleaning Machine for Jewellery Rings Watches Eyeglasses Dentures Coins Metal Parts Commercial and Home Use (30L)

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J2A AUTO J2A AUTO
FONCTIONNE PLUS
ACHETER EN MARS 2024 ? SERVIT 2 FOIS ET AUJOURDHUI NE FONCTIONNE PLUS ...
1 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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r.s r.s
h.
Ich habe das Gerät noch nicht ausprobiert.
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Mel Mel
Administrator
Never buy from this company again. 30-day free returns is NOT a thing. I purchased an ultrasonic but after receiving decided we wanted a larger unit. We wanted to exchange it. There is no customer service line and after a week of emailing via their website my answer was that shipping is too far of a distance and they would offer a $27 credit. BUYER BEWARE!!!
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Thibault Thibault
Vevor Bac à ultrasons 3L 120W
Mon bac Vevor Bac à ultrasons 3L 120W acheté en avril ne fonctionne pas. Je viens d'essayer de m'en servir. Le voyant arrière s’allume, mais le panneau avant reste éteint. Bip au démarrage.
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Jai Hutcherson Jai Hutcherson
Owner
I was very hopeful with this ultrasonic cleaner. Needless to say with a 1 star review…. It was DOA. I called tech support was given the run around; send pics so we can better understand. How do I send pics? I asked if they wanted it on desk full of cleaner plugged in and no lights on? I was then told wait 2-4 days and tech support would contact me. 5 days later tech support emailed asking once again for pics. I then got another email saying 2-4 days. I demanded money back. Got another email saying wait 2-4 days. I finally contacted capitol one and made a fraud claim. It’s amazing how within hours of that claim I got an alert saying my money had been returned. Morel of the story. It’s hit or miss with vevor. After they refunded my money I opened the thing up to see what the issue was. One of the logic boards came lose in transit and the screw were laying on the transformers legs into the board. Obviously shorted out. Removed acres put them back in proper spot replaced blown fuse….. it still doesn’t work. I was hopeful now I’m releastic. This cost my business time and money because of a tech support group that wanted to pass the buck back and forth. I will not be purchasing anything from vevor again. As a small business I can’t afford my money being tied up this long before I was able to purchase a real ultrasonic cleaner. I was hopeful now I know to stay far far away.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
MILLET MILLET
Nulle
Ne chauffe pas vibrations puis c'est tout. En attente d'une réponse du sav. Pour l'instant réponse automatique me disant qu'il vont reprendre contact avec moi. Je modifierais mon avis après retour plus sérieuse du Sav.
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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RWC RWC
Buyer
The unit never worked properly. It did a very poor job of cleaning bicycle parts, which were not super dirty, despite running multiple cycles with degreaser. The heating function failed after a few cycles. The drain hose did not connect securely to the unit and leaked. To the company’s credit, they promptly refunded the full purchase price. I am now left to dispose of this useless product. What a waste!
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
H H
Mr
Poor quality machine. Cuts mains power while operating. Vevor customer service is appalling, No response from their online warranty support centre. Contacted through live chat, now being bounced around to numerous people, and refusing to warrant the product. I guess that's what you get when you try to save a few dollars.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Sped Sped
Mr
Worked for about a week. Left it in the shed and the next time I went to use it the display won't turn on and I can't power it up. Very frustrating
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Jeziorski Jeziorski
A fuir
A fuir machine de mauvaise qualité qui ne fonctionne même pas a l arrivé juste branché des étincelles sont sortis de l arrière de la machine en me fesant sauter le conteur électrique Le service client a fuir également il demande une vidéo quand vous leur envoyer il vous dise qu il arrive pas a la lire bref une perte de temps que au final il on juste a donner un bordereau de retour
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre ticket concernant ce problème. Notre équipe d'assistance client assurera le suivi de votre problème sous 24 heures et continuera à vous aider jusqu'à ce que tous vos besoins soient résolus. Veuillez consulter régulièrement les réponses aux tickets et les notifications par e-mail.
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