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12V 8KW Diesel Air Heater for RV Motorhome Trailer Trucks Boats 8kW + LCD Switch

Customer Reviews for 12V 8KW Diesel Air Heater for RV Motorhome Trailer Trucks Boats 8kW + LCD Switch

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Robert Robert
Deception 12 volt/24 diesel heater
Received the heater very quickly hooked it up immediately added 12.8 volts added diesel fuel fired it up ran 6 minutes shut down E5 or e6 overheating internal checked ventilation checked intake watched a whole bunch of videos all the settings were correct tried it again on 6 off 20 on 6 off 20 minutes tried tech support after videos no help they put you on standby it's been over a week now they're still trying to figure it out. I bought the extended warranty like a dumbass it's the end of the season here in Wisconsin but I wanted it for fall cuz they sell out so quickly and now I'm hating my decision shame on these people I have bought other stuff from them with no issues you can't even call the talk to him by to move this forward you got to hope that they're translating it into English and maybe they'll get back to you
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Hans Koch Hans Koch
Koch
Red Horizontal All in One 
Jeg har ikke modtaget denne ordre derfor prøver jeg igen - kan i se hvad der gik galt pengene er trukket men ingen vare modtaget Ordrenummer: 25110300987313179108
0 people found this helpful
Customer Service Reply: Vi har bemærket, at det problem, du rapporterede, er blevet løst via e-mail. Vi er glade for, at dit problem blev behandlet hurtigt. Hvis du har yderligere spørgsmål, er du velkommen til at kontakte os igen. Vi beklager også oprigtigt den utilfredsstillende logistikoplevelse, du oplevede. Vi har bemærket dette problem og vil give det tilbage til vores logistikpartner for at optimere leveringsprocessen. Tak for din feedback, det hjælper os med at forbedre vores tjenester.
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Les Les
Mr
This is not necessarily a bad review of the heater itself, but the absolute worst customer service experience I have ever dealt with in my life. I ordered this heated in Feb and received it around the end of the month. I got it set up and upon the first start up the heater display showed and error code E4, fuel pump issue. As a friend of mine had the same heater, we switched fuel pumps and mine worked fine from there. From that day I have received over 35 emails (no calls cause apparently this company doesn’t believe in customer service) and still over 2 months later I have still not received my replacement fuel pump. The thing costs $20, you’d think the service would be better. Like I said, the heater itself seems to be working fine, but how do I know? I’ve been waiting over 2 months for a $20 fuel pump. Thank you Les
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Christoffer arvidsson Christoffer arvidsson
Mr
Orange Horizontal All in One 
First one smoked a lot and didnt produce any heat. Got a new one and same problem. Then they gave me my money back and still have no heat in my garage.. dont buy this since its a lottery to get a working one.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Jeffrey perkins Jeffrey perkins
Extremely unsatisfied
Red Vertical All in One
I had two units in total the first quit working after a month, they reimbursed my for it and I ordered a new one that was throwing code the moment I hooked it up and never worked. Absolutely DO NOT recomend
1 people found this helpful
Elemam: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
JC JC
niet werkende kachel
moest het elektronische moederbord vervanhen met een uit een oude kachel omdat de kachel niet aanging
0 people found this helpful
Customer Service Reply: We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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ray ray
Ceo
Never received it
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Thomas Thomas
Mr
När jag beställde så skrev dom fel postnummer så paketet hamnade 1300 kilometer ifrån mig. Jag var tvungen att vänta på att paketet gick i retur innan jag fick tillbaks pengarna. Får väl prova att beställa en ny igen...
0 people found this helpful
Customer Service Reply: Vi har noterat att problemet du rapporterade har lösts via e-post. Vi är glada att ditt problem åtgärdades snabbt. Om du har ytterligare frågor är du välkommen att kontakta oss igen. Vi ber också uppriktigt om ursäkt för den otillfredsställande logistikupplevelsen du upplevde. Vi har noterat detta problem och kommer att återkoppla det till vår logistikpartner för att optimera leveransprocessen. Tack för din feedback, den hjälper oss att förbättra våra tjänster.
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Torgeir Frasjø Torgeir Frasjø
Luftvarmer
Without APP No Plateau Module 8 kW
Var defekt når den kom og ville ikke tenne så er skuffa over den Håper jo at ting en kjøper er i orden
0 people found this helpful
Customer Service Reply: Vi har oprettet en sag, så du kan følge op på dette problem. Vores kundesupportteam vil kontakte dig via e-mail og give dig opdateringer, indtil problemet er løst. Tjek venligst din indbakke med det samme for at se vores beskeder.
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sam sam
pas fiable
ne marche plus au bout d'un an et demi , pas de réparateur le prenant en charge non plus donc à jeter
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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