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12V 8KW Diesel Air Heater for RV Motorhome Trailer Trucks Boats 8kW + LCD Switch

Customer Reviews for 12V 8KW Diesel Air Heater for RV Motorhome Trailer Trucks Boats 8kW + LCD Switch

Customer Reviews

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Joe Borowski Joe Borowski
Mr
The High-end Bluetooth switch doesn’t operate for any mode switching. The on/off works, but the mode switch doest’t work at all. Heater operates well, but I do need a new switch. Can you please send me a new one. Please ring me on 0402 905 833.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! Sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be, please remember that you can contact us via our live chat or our email support. We wanna get this sorted for you fast!
Daviss Daviss
En panne après 1 hiver
Achat le 24/11/2024, la pompe est déjà HS… 1 seul hiver utilisé. Pourtant très pratique avec l’appli, fonctionne bien en Bluetooth, possibilité de le laisser en continue car thermostat gère le marche arrêt. Il m’a bien dépanné mais déjà en panne, peut être ne pas laisser le carburant dans la pompe pour éviter mon problème…
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Tomas Tomas
Mr
Bad positioning of exhaust outlet and air inlet when used portably as underneath . Exhaust fit is no good comes off easy and air supply tube not long enough to reach any distance from unit. I need unit on ground and hose to reach up approx 1.5m to inlet point in camper trailer not possible as is wasnt able to be used on my trip. Some major modifications will be required before i can use
0 people found this helpful
Customer Service Reply: Dear valued customer, your patience and cooperation mean a great deal to us. We’re working around the clock to address your concerns and are committed to finding a satisfactory solution. Be sure to check your ticket and email regularly to get the latest updates on the progress. For any more assistance or queries, feel free to contact us.
Ziad Ziad
Mr
My diesel heater smells like diesel and sometimes the diesel here doesn't work it comes up an error it says supply voltage overrun I've checked voltage of check everything sometimes it doesn't want to work
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for taking the time to share your feedback. Apologies for any inconvenience. For quick help, please use our "Contact Us" page online—our after-sales team is standing by. We appreciate your understanding.
Andre Andre
Mr.
The heater itself works fine but the user interface is not that great. It would have been great to have the option to set scheduled run times. The diesel pump is also very loud. For a little bit more I would have been able to buy a better model with better features. The manual is also useless
0 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
Martin Beeson Martin Beeson
Post
Posted took way longer than they said it would be..very disappointed
0 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.
Cowan Marine Cowan Marine
Manager
Bought two. Installed one, glow plug died after 3 days -ordered spares - installed new plug, Unit ran fine for 3 weeks then brains/computer died. Installed new brains but then unit was carboned up badly and wouldn't run. Tried removing atomiser screen - it's stuck but good. So I've ordered my third heater!!!
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. We apologize for any inconvenience caused. Please visit our "Contact Us" page online for prompt assistance from our after-sales team. We truly appreciate your understanding.
Ronald Banks Ronald Banks
Self
Worked well for about a month and now it keeps shutting off code #05 and now all they are doing is creating tickets and nothing's getting resolved.
2 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Nick Nick
Mr.
Set up was somewhat easy, but the exhaust comes out the bottom. So it has to be set up on legs before it can be ran. The instructions are very confusing. Really doesn't make any sense. Our heater had split fuel lines, so it leaked right from the start. We tried to return it, for a new one. Even exchange. But they refused. Told us we needed to fix it ourselves. They told us what to do. Remember this is a brand new machine. It should work, or be replaced. I should not have to fix a new machine. Still waiting on parts to complete fixing. Good luck.
1 people found this helpful
Customer Service Reply: Dear valued customer, we trust this message finds you in good spirits. As per our recent discussions and the agreed-upon plan, we’ve finished the necessary steps to resolve your concerns. Please accept our sincere apology for any inconvenience or frustration you experienced; your satisfaction matters greatly to us, and we’re committed to making amends.
Lewis Parsons Lewis Parsons
Heater
Mine don’t work tryed call to get hell but that is not an easy thing to get wast of money. Half the equipment was missing but they don’t care they got there money already
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you in good spirits. As per our recent discussions and the agreement we came to, we’re writing to inform you that all necessary steps to address your concerns have been completed. We’re truly sorry for any inconvenience or frustration this situation caused—your satisfaction is incredibly important, and we’re committed to setting things right.

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