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VEVOR Manual Tile Cutter, 1200mm, Porcelain Ceramic Tile Cutter with Tungsten Carbide Cutting Wheel, Infrared Positioning, Anti-Skid Feet, Double Rails for professional installers or beginners

Customer Reviews for VEVOR Manual Tile Cutter, 1200mm, Porcelain Ceramic Tile Cutter with Tungsten Carbide Cutting Wheel, Infrared Positioning, Anti-Skid Feet, Double Rails for professional installers or beginners

1.2 m Double Rail
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Customer Reviews

4 Out of 5
Based on 1064 reviews
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EJ EJ
Very disappointing product
1.2 m Double Rail
I have used one of these cutters a few years ago and it worked OK. Purchased this one and am very disappointed. Laser will not get closer than 1/8 inch out on 2 feet. Front and rear plates came out if square, plate bolts will not losen and just spins so no way to adjust plate. Rear screw behind laser plate seems stripped and will not tighten. Lots of issues. Purchased directly from the company because delivery time was faster than Amazon and it was needed for a project. Now will not have a cutter in time and am waiting for a reply from customer service. Highly disappointed to say the least. Never was able to even try the cutting wheel because of all the other issues.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Vitor Manuel Vitor Manuel
Produto com falhas,
1.2 m Double Rail
O produto recebido, em falta as baterias, o infravermelho não funciona. PRODUTO COM DEFEITO
0 people found this helpful
Customer Service Reply: Criámos um chamado para que possa acompanhar este problema. A nossa equipa de suporte ao cliente entrará em contacto consigo por e-mail e fornecerá atualizações até que o problema seja resolvido. Por favor, verifique a sua caixa de entrada regularmente para ver as nossas mensagens.
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Lukas Lukas
cortadora deficiente
1.2 m Double Rail
Para cortar plaquetas largas no sirve, el carril se dobla y retuerce por donde quiere y al partir la pieza como por el medio se dobla, parte por la mitad
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud y nos hemos mantenido en contacto para resolver este problema. Actualmente, le solicitamos información detallada por correo electrónico para solucionarlo y esperamos su respuesta. Le aseguramos que le daremos seguimiento hasta que el problema esté completamente resuelto. Por favor, revise las respuestas a su solicitud y las alertas por correo electrónico.
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Kevin. Connor Kevin. Connor
Mr
1.2 m Double Rail
Have already made a complaint to Vevor about this product, which they haven’t the courtesy to answer my complaint.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Kenneth Frunz Kenneth Frunz
Tile setter
1.2 m Double Rail
Rails are flimsy and become bowed easily,so it tracks and cuts in an arc instead of a straight line making it useless for long rips and the cutting wheel was dull within several cuts
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
JOSHUA VASQUEZ JOSHUA VASQUEZ
Tile saw
1.2 m Double Rail
It's not worth it it's at a very good price but quality is not there and the way it performs it doesn't cut tile the way it should
0 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Nicolas Nicolas
Ne coupe pas un carreau
1.2 m Double Rail
Acheter pour faire 50 mètres carré et couper des carreaux de 120cm. L'outil n'a pas été capable de couper un carreau. Dès que le carrelage est plus grand que 40 cm le carrelage casse ou ne se sépare pas (manque de force de séparation). Produit à fuit J'ai perdu 115 euros
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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John Prater John Prater
Owner
1.2 m Double Rail
The cutter. Will not snap my tiles clean and lifts off the ground, when I go to snap. Vevor is not allowing me to return, they keep me sending me instructional videos on how to use the machine, I have been a General contractor for 25 years and know what I am doing. I will take this company to court. The worst I have seen.b
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
L R Brown L R Brown
PE
1.2 m Double Rail
Advertised to cut 6mm porcelain but this tile is too thin to position the wheel properly. 7 mm tile will also not work with this machine.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. Apologies for any inconvenience. Our after-sales team is ready to help promptly via our online "Contact Us" section. We truly appreciate your understanding.
Erhan Ozlem Erhan Ozlem
Owner
1.2 m Double Rail
Poor quality
0 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Sincere apologies for any inconvenience this may have caused. Our after-sales team will assist quickly if you visit our "Contact Us" section online. Thank you for your understanding.

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