Customer Reviews for VEVOR Trailer Dolly, 300lbs Tongue Weight Capacity, 16.5 inch and 22 inch Height Adjustable Trailer Dolly, with 1-7/8 inch and 2 inch Balls, 8.5 inch Pneumatic Rubber Tire, for Moving RV Trailer

Before this, I was happy with my purchases from Vevor. This however, is disappointing. Not to mention, I tried chatting with an agent and the app kept dying, so this experience has not been the best. And now I can’t even upload a picture to show you but basically the shaft for the trailer dolly came broken. Looks like a bad weld maybe.

This thing is a piece of s**t. It is far too heavy to carry around on the tongue of a boat trailer, so even if it did work, it would have to be removed every time you used the trailer. But, worst of all it simply did not work as advertised and the one I received never worked at all upon delivery. The mechanism for engagement was broken and when I tried to send the product back I was stone walled and had to keep pushing back several times to get this company to respond appropriately. They did everything to stall and put me off until I was forced to threaten to report my purchase to the credit card company I used to pay for it. Eventually they relented and refunded my full purchase price after more than 20 days of constantly having to badger them to respond. They only way to deal with them is to keep pushing back and make negative comments on their on line ads telling people not to buy this product. Do not buy anything from these people. Customer service is something they do not know how to do. Lousy product and very bad custer service follow up to complaints.

DO NOT ORDER FROM VEVOR.com. If you ever have issues with the product, they will try their very best to claim that it is working properly and make you jump through hoops (e.g. make video, pics, delay responses) to deter you from returning it. Does not matter if this product is good or not, the fact is that customer service is really bad, that should stop you from doing business here.

Ordered my item 12/2 as a gift for Christmas. Got tracking info 2 days later. Tracking information never updated. Delivery date passed and still no item. Messaged customer service and they said UPS made a mistake. I called UPS and UPS said they never picked up my item. Messaged customer service again and they still claim it was a ups issue. Then said they’d open a ticket with UPS and I would get more information later. Never got any more information. Requested a refund and the rep said I needed too wait until the 18th before she could issue a refund because even though I had a delivery date 6 working days, they actually had longer. She assured me my time was on its way! Thankfully I ordered another item elsewhere and was delivered within 4 days. I’ve gotten so many different stories about my item and kept getting the runaround as to why it was lost. The 18th came around and I got a refund as soon as I said my item still hasn’t been delivered. Customer service was sketchy. Will not order from here again.