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VEVOR BBQ Access Door, 610x431 mm Single Outdoor Kitchen Door, Stainless Steel Flush Mount Door, Wall Vertical Door with Handle, Vents and Hook, for BBQ Island, Grilling Station, Outside Cabinet

Customer Reviews for VEVOR BBQ Access Door, 610x431 mm Single Outdoor Kitchen Door, Stainless Steel Flush Mount Door, Wall Vertical Door with Handle, Vents and Hook, for BBQ Island, Grilling Station, Outside Cabinet

17 x 24 inch
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Customer Reviews

4 Out of 5
Based on 92 reviews
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Jatty Jatty
Poor Customer service
18 x 24 inch
Another product in my order arrived damaged. Contacted customer service and they never responded. Talked to an agent and they kept telling me that they emailed me and they have escalated the issue but I never received an email. Have yet to get a resolution. The agent keeps sending me screenshots of emails she said they are sending me but removes header (does not display the email it was sent from, email sent to and date and time). I have checked all my folders and those emails have not been received. This company is a scam save your money. They will not provide support for their products.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Kennert Karlsson Kennert Karlsson
Mr
20x27 inch
Never received the ordered items. Just received a lot of lies .I believe my responces were not even read or not understood because of maybee a translation issue. Horrible.
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.

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